MOSU — Restaurant in Town of Colonie

I made a reservation at this restaurant three weeks in advance, based on the pricing and policies listed at the time. Their website clearly stated that kids under 4 eat free, which influenced my decision to book.

However, two days before Valentine’s Day, I received a confirmation call for my reservation, and only at that time was I informed that they had changed their policy a week earlier—now, my 2-year-old would have to pay full adult buffet price ($60). I wasn’t even allowed to pay à la carte. When I asked where this policy change was announced, they told me they had posted about it on Instagram—but I was never directly notified until just two days before the event.

I understand that businesses may adjust pricing for holidays, but those changes should be clearly communicated at the time of booking, not quietly posted on social media with no direct notice to customers who had already made reservations. Expecting customers to monitor Instagram for policy updates instead of informing them properly feels misleading and unfair.

To make matters worse, when I said I wanted to cancel due to this unexpected change, they attempted to charge me $25 per person to cancel, even though the pricing change happened after my reservation was made. So, they revised their policy without updating existing customers directly and then tried to enforce a cancellation fee on those affected by the change.

I understand holiday price increases, but modifying a major policy without notifying customers when they book is unacceptable. If they had been upfront from the beginning that kids weren’t free on Valentine’s Day, that would have been fine—but instead, they advertised one thing, changed the terms without properly notifying customers, and then penalized those who needed to cancel because of the new policy. Since I wasn’t notified until two days before Valentine’s Day, I had no room to make other reservations.

This experience was frustrating because I had no way to plan around it, and I believe customers should be given proper notice when policies change—especially for a holiday when reservations fill up quickly.

If you’re considering dining here, be aware that their website may not reflect their actual policies, and you may end up paying unexpected charges. I won’t be coming back.

Edit: since the owner replied, thank you for acknowledging that you have done this for years and have not updated the website or resy to reflect this. I’ll go ahead and file a complaint to the BBB to let them know of possible bait and switch tactics.

Also I’ve never eaten there on Valentine’s Day and Resy doesn’t have an option for selecting a child for your location so I’m not sure how you would have...

We love Asian food and were waiting for the perfect opportunity to try Mosu. They serve Asian Hot Pot and BBQ. The staple is the All You Can Eat for $50 or $55 per person that includes varied appetizers, lots of meat/seafood/vege choices for main meal, and a few desserts. What could go wrong? Perhaps we have had too many other excellent Asian food choices to compare to. We chose the Hot Pot (choice of two broths-- we selected Bone Broth and Sichuan Medium). The Bone Broth was SALTY and no other noticeable flavor. The Sichuan was ok. Varied sauces could be ordered... we liked the "duck" type sauce and the black vinegar. Others.. blah. The food, in general, was adequate, no more. Our favorites were the crab rangoons, scallops (app or main), salmon, fried shrimp. The fried rice was tasteless, varied other meats were unremarkable, some of the other appetizers were not good (ie. the shumai, and varied dumplings in particular... wrapping was doughy and had no flavor). Noodles were okay. The overall problem was that the food items didn't pick up the broth flavor very well and the dipping sauces didn't add to the experience. Dessert was very limited.. only ice cream or creme brulee. I generally like creme brulee and they got the topping right... however the custard was very bland, but creamy. Aside from the not too pleasing meal, we did not enjoy the experience. You have 2 hours to use an IPad to order many different menu selections... it felt rushed. We received multiple reminders of "time" and 1/2 hour before our table was "done" they made it clear that we had to order dessert or we wouldn't get any. Ten minutes later, they insisted on taking our IPad so we couldn't order anymore. We went with another couple (who had been before so they were more relaxed about the timing)... and wanted to catch up. No time to talk.... since much time was taking for ordering things, deciding the "right" time to get more (they advise you they charge for leftovers), and so on. Basically, if you want a relaxing, good meal... DO NOT GO HERE. We might go back just for drinks and to order the specific things we liked. But not for the expensive, all...

Positives: -Reservation process was smooth. -Our server explained how everything worked and pretty thoroughly yet succinctly. -The place is beautiful inside. -All of the staff was very nice, attentive, and accommodating. -The tablet was a great way to handle the ordering process and that worked very smoothly.

Negatives: -Portions of the menu were unintuitive. It was difficult to find my way back to things like "Soft Drinks". I've done tablet app development/testing work; so this isn't a "new fangled technology" "grandpa hates computers" type of observation. -It was very cold at the tables near the windows. I don't typically get cold and it was pretty uncomfortable. -The surface area of the grill really wasn't enough to accommodate 4 people cooking. -The two hour time limit definitely made us feel rushed. The nature of cooking a few things and then ordering more and cooking a few things... it's time-consuming. -The food was largely bland. Except for a few things that were flavored, it was basically just raw meat and vegetables. There were options to order a dry spice blend to the table, and I'd probably do so on a return trip. But it was my first time there so I may have missed other options too. -The placement of the grill can make it difficult to see/cook food items close to you. I had to stand up a couple of times and look over(I'm 5' 10" for reference), so my 5' 1" daughter was struggling even more. -Expense. It ended up being about $75 or $80 per person for dinner when it was all said and done. Two of my party of seven had 4 cocktails between them, so the average cost was pushed up slightly. I wasn't upset about the cost or anything, we saw the $55/person base rate when we booked so it wasn't a shock. But that kind of expense pushes a restaurant out of "let's go out to eat somewhere" and into "special occasion".

If a group of friends wanted to go, I'd go and happily. There was nothing about it that I would say was bad. And I'd even recommend it for a couple who enjoys the "cook at the table" dining style. But it's not somewhere I'm going to suggest and I will say I found it somewhat difficult...