Chipotle Mexican Grill — Restaurant in Town of Colonie

The lady at the cash register could use some training in treating customers with kindness and respect. We were told that we’d have to pay for 2 kids meals even though we got 2 kids quesadillas without sides. Fine, we get it, not all chipotles work the same (though most don’t charge the same price). However, she acted like I was inconveniencing her when I said we didn’t need the extra drink. She said well he didn’t tell me what he wanted so I just picked something… like she couldn’t ask me. I repeated we didn’t need the extra drink. I scanned my rewards on my phone after she huffed at me while she was putting the drink back before she finished scanning the items. Then when she finished I scanned it one more time before I paid because I wasn’t sure that it actually counted the rewards since she hadn’t finished ringing up the items. She (in a not nice tone) said “you already scanned it” and I explained that I wasn’t sure it went through because she hadn’t finished ringing it up… she responded again not nicely “I did and you can hear when you scan it!!” Maybe she was just having a bad day, if so I hope her day gets better. If not, I advise management to give her some training in treating customers kindly instead of like we are inconveniencing her when it’s literally her job to serve...

I placed an order from this location on Grubhub today. My driver was great.

However, Chipotle puts an EMPTY cup inside of a sealed bag when customers order a drink. I called the restaurant and after messing around with the automated system for several minutes trying to speak with a human, I was finally connected with someone.

The person that I spoke with was polite but did not apologize for the empty cup that was placed in my sealed bag, which was supposed to be a watermelon limeade. He explained to me that the expectation is that the delivery driver is supposed to read what the order is, OPEN the sealed bag, take the cup out, and fill up the drink cup.

This is unrealistic, unsanitary, and lazy. Drivers should not be responsible for adding items to a sealed order. I would assume that the purpose of the seal is for sanitary reasons, to ensure that hands are not being dipped into the bag.

Also, the receipt that Chipotle puts on the orders does not even have a note that says this, or telling the driver what the beverage is. There is no way for drivers to even know that there is an empty cup in the bag instead of the actual beverage.

A quick Reddit search will show you that this is a very common issue, Chipotle...

The worst Chipotle on Wolf Road I went to the Chipotle on Wolf Road order the hard taco shell with chicken chopped tomatoes and hot pepper sauce you know what the line cook did?had gloves on swiped it across the counter went too grab the hard taco shell and continue making my food did not change glove are anyting I never seen a fast food place with a line cook that will do that when people have to eat beef tacos and she is swiping it across the counter who knows what the hell is on the counter the tables are dirty like they ran or Old Rag across the table the windows are dirty they did not clean the windows look like in about 6 to 7 months and they are serving food in that place the health inspector should go in there and look at that place and close it down for a month and have them clean that place up. If I can give them a half a start that's what they deserve a half a star not a means that they deserve no start from today that is crazy and on top of that I threw the hard tacos away and the seagulls and the crows went at it to pick up the taco both the seagull and the crow dropped it and left it on the ground that's how bad it is in Chipotle...