It’s so sad walking into a Goldberg’s nowadays having grown up in this area. Question for ownership: If you care so little about how your business is run, then why don’t you just close your stores already and make room for people who actually want to have a positive impact? What used to be a friendly and family run establishment that cared about its customers and made bagels with love no longer exists. The Goldberg’s of today is cold and soulless and doesn’t give a blank about its bagels or its clientele. The people working at Goldberg’s in Sag Harbor and Montauk couldn’t care less if you have a pleasant experience in their store or if they’re serving quality food.

I walked into the location I’m writing this review for this morning ahead of catching the Block Island ferry and was the only person in the store. I said hello and smiled at the person behind the counter and she must have actively tried not to smile back at me or create a welcoming environment. Immediately I felt unwanted and like I had walked into a place where I was not welcome. All she said to me was “self-serve” after I said hello good morning and I’d like to have a coffee please. I ended up ordering an everything bagel toasted with scallion cream cheese and a rye bagel with sausage egg and cheese. Three people behind the counter and no one started making anything after it was ordered… I watched one person at a snail’s pace start making a pastrami sandwich for seemingly no one as there was no one else in the store but me and my partner at this point. Finally, we asked about our bagels since it seemed like they weren’t being made after some time went by of nobody doing anything behind the counter and one other person coming into the store asking about cream cheese, and the woman behind the counter took her time to cut the bagel and put it in the toaster. It sat there for a few minutes before we realized we’d miss the ferry if the next bagel was made on the grill at this rate so we ended up cancelling it and paid and left - no “thank you” or smile or anything from the staff.

All we want as locals - and as visitors! - is good bagels and friendly staff who we feel comfortable ordering with. I miss the days of Bagel Buoy in Sag Harbor and when Goldberg’s only had a few locations so that they could focus on actually making them good. It’s a shame what this place has turned into.