Goldberg's — Restaurant in Town of East Hampton

It’s so sad walking into a Goldberg’s nowadays having grown up in this area. Question for ownership: If you care so little about how your business is run, then why don’t you just close your stores already and make room for people who actually want to have a positive impact? What used to be a friendly and family run establishment that cared about its customers and made bagels with love no longer exists. The Goldberg’s of today is cold and soulless and doesn’t give a blank about its bagels or its clientele. The people working at Goldberg’s in Sag Harbor and Montauk couldn’t care less if you have a pleasant experience in their store or if they’re serving quality food.

I walked into the location I’m writing this review for this morning ahead of catching the Block Island ferry and was the only person in the store. I said hello and smiled at the person behind the counter and she must have actively tried not to smile back at me or create a welcoming environment. Immediately I felt unwanted and like I had walked into a place where I was not welcome. All she said to me was “self-serve” after I said hello good morning and I’d like to have a coffee please. I ended up ordering an everything bagel toasted with scallion cream cheese and a rye bagel with sausage egg and cheese. Three people behind the counter and no one started making anything after it was ordered… I watched one person at a snail’s pace start making a pastrami sandwich for seemingly no one as there was no one else in the store but me and my partner at this point. Finally, we asked about our bagels since it seemed like they weren’t being made after some time went by of nobody doing anything behind the counter and one other person coming into the store asking about cream cheese, and the woman behind the counter took her time to cut the bagel and put it in the toaster. It sat there for a few minutes before we realized we’d miss the ferry if the next bagel was made on the grill at this rate so we ended up cancelling it and paid and left - no “thank you” or smile or anything from the staff.

All we want as locals - and as visitors! - is good bagels and friendly staff who we feel comfortable ordering with. I miss the days of Bagel Buoy in Sag Harbor and when Goldberg’s only had a few locations so that they could focus on actually making them good. It’s a shame what this place has...

TO THE PROPERTY/MANAGMENT: DON’T SAY YOU TAKE SERIOUSLY OUR FEEDBACK BECAUSE ALL THE SAME PROBLEM THAT I READ HERE FROM 100 DIFFERENT REVIEWES,ARE DUE THE SAME PPL BEHAVIOR BUT THEY STILL WORK THERE.

I work in a hospitality,big name too and I’m really not that kind of person who likes to write, but after 3 times entering this location and 3 times having bad experiences, it's time to say enough. Today July 7 at 1:20pm I was served by a no longer 40’s black lady with braids,let’s say like that (for three times same type of person,two ladies one male). Beside her not speaking good English, certainly worse than mine, she seems to be doing a favor to those who come there to bring money like me. Really rude in any answers, she told me she didn't have half the ingredients I asked for, which I know perfectly well they have because I placed the same order two times before this order,and actually the salad was displayed in a display,and I saw the other ingriedents too every time they were opening the fridge. When the time came to pay, she didn't give me the receipt telling me when I ask for, “you should have asked me for it before”. I left the place in a polite manner, thanking them, without sparking the discussion ‘cause I have a different education. I'm not sure about this, but my type of customer service and education, says to give the receipt with the purchased items on it,especially when paying cash. It should be the responsibility of the company's HR to make the right hires, and control certain labor/cash dynamics, which could be harmful to the business. Certain people should leave room for those who really want to work!, rather than being hired as protected ppl! Having saying that, I place the order and a group of 6ppl after me,plus another single one,got served and left from the store 3-4min before me...

Stopped in the Goldberg's bagel shop by the docks in Montauk just before 7 am on a Saturday morning. There were two customers in front of me and 4 people behind the counter, two of whom were preparing orders. After a 4-5 minute wait, one of the women behind the counter asked me what I wanted, I responded two pumpernickel bagels in a bag. She said "no bagels", with no other explanation. I naturally was surprised and said "no bagels in the bagel shop"? She didn't respond and just turned around and looked at the empty bagel bins. I walked out and as I did, one of the regular customers that was there said "they get their bagels from the Goldberg's in town and I guess they haven't been delivered yet, I don't know why they didn't tell you that". Needless to say, if you're looking for customer service, do not go to the Goldberg's shop by the docks, go to the one in town, they know how to take and fill orders and get customers in and out as quickly as possible. And the bagels are great, it's not cheap but...