Nick & Toni's — Restaurant in Town of East Hampton

What can I say? After a fabulous week on the Hamptons, we book N&T for our last night thinking it would be a great send off as we head to NYC for more (better) fine dining. Our experience at N&T started with a very inexperienced waiter. Not what we would expect of the level of dining we had heard about. We ask to speak to the sommelier twice. I give credit to the waiter for trying to answer our questions...but he gave a very generic response after speaking to the sommelier. On the third request to speak to the sommelier, we finally got a visit to our table. Fast forward, we order wine, order dinner, and patiently wait for bread that we see other table around us enjoying. We ask twice for bread and finally...bread appears. We move on and enjoy our appetizers. They were tasty but the beets in my salad were over cooked and watery. I did not complain, as I find there are few restaurants who bake them to perfection. Fast forward, entrees arrive and we still have app plates on the table. I begin to move them to the floor since we are outdoors and there is no room on our table. Crazy, huh? We all begin to enjoy our entrees and side dishes when one of the guest at our table notices a rather large bug in our side of spinach. I bring this the attention of another server (because our server is not available) and ask to speak to the manager. One of the managers comes to the table and I point out the rather large bug that is oil coated in our side of spinach. She quietly takes the plate away and that was it. We finish our meal and are then presented with the dessert menu. At this point, we are frustrated and at a loss of appetite. We pass on dessert and ask for the bill. The restaurant kindly present biscotti to two gluten free diners. Gee, thanks. This could be a complimentary treat to all tables. We review the bill and they so kindly comp’ed the spinach. At this point in he evening, I am EXTREMELY frustrated. Not one person came to apologize for the kitchen mishap, nor was the offer of dessert given, or anything other than the spinach taken off the bill. Shocking. I then proceed to the hostess stand to speak to a manager. The older woman (wearing all black this particular evening) seemed to listen only in spurts...her attention was interrupted by the passerbys she knew and could air kiss goodbye. After the 4th or 5th air kiss, I finally walked off to the restroom thinking to myself, the main problem in this restaurant is at the management level. I was then followed to the restroom by the manager trying to apologize....a little too late. One of the worse dining experiences we have had on the East Coast...and our dining started in South Carolina at some of the finest restaurants (Husk, Magnolia, and Hall’s to name a few). During our Hampton visit, we have dined at EMP, Cove Hallow, Duryea’s Lobster, Scarpetta’s...just to name a few and the service and the food all exceed what we experienced tonight. If I could give N&T zero stars, I would. We should have gone back to Cove Hollow for another exceptional meal and fabulous service...instead, we paid 375.00 for a below average meal and even poorer service. I would suggest you take your business else where...this restaurant does not deserve you sitting at one of their tables. Enjoy Hampton’s fine dining at another establishment...one who appreciates your business (trust me,...

I recently dined at Nick & Toni's and unfortunately, I must leave a 1-star review for my experience. While the food was undoubtedly excellent, and the service overall was satisfactory, one incident left a lasting negative impression.

During our meal, a waiter carrying a tray of drinks accidentally spilled them all over me and my husband, causing significant damage to our white clothes. We understand that accidents happen, but what truly disappointed us was the unprofessional and indifferent response from the manager.

Rather than taking immediate action to rectify the situation or even offering a sincere apology, the manager displayed a complete lack of professionalism. He seemed disinterested and made no effort to address our concerns or compensate us for the damage done to our attire. It was disheartening to witness such a dismissive and unaccommodating attitude, especially from someone in a managerial position.

In my opinion, the manager's conduct was entirely unacceptable and raised doubts about his ability to effectively lead and handle customer issues. Customer service is a vital aspect of any establishment, and his lack of concern demonstrated a complete disregard for the well-being and satisfaction of the diners.

While the quality of the food at Nick & Toni's is undeniably high, I cannot recommend this restaurant based on my experience with their unprofessional and unresponsive manager. Customer satisfaction, especially in the face of mishaps, should be a priority, and unfortunately, this fundamental principle was completely disregarded during our visit.

I urge the management of Nick & Toni's to address this issue promptly and institute better measures for handling such incidents in the future. Without improvements to their customer service and managerial professionalism, I believe this establishment falls short of providing a truly enjoyable dining experience.

Management Please respond...

Grew up coming to Nick and Tonis, and just returned for the first time after ~5 years. Was so excited to find the same Nick and Tonis I’ve always known and loved, with some capacity modifications due to Covid.

The tables are very spread out inside the restaurant to meet the 50% capacity requirement, and they also have a covered outdoor porch with heaters. The porch is still a bit cold thanks to the airflow allowed into the tent, so I’d recommend bundling up if you’re sitting out there on a chilly night. If you’re looking for a more casual, relaxed vibe, definitely check out the bar, which always feels like it’s full of either regulars or celebrities.

The service was extremely attentive and gracious from the moment we got there to the moment we left.

On the food side of things: The zucchini chips. They’re the perfect thing to start with. Each slice of zucchini is perfectly crispy and so tasty. Duck prosciutto salad. Lighter option with a few pieces of delicious prosciutto shaved on top. Soft shell crab. This was a special, but if they happen to have it when you go, get it. It was so fresh and crispy, and came on a bed of arugula salad. Grilled sweet potato with morel mushrooms, fava bean + leek ragu, and creme fraiche. Vegetarian or not, this is an incredible option for your entree, especially if you want something on the lighter side. Striped bass. This was the fish of the day and was cooked perfectly. Whatever the fish of the day is when you go, it’ll most likely be just as great. Tartufo for two. You need this signature dish for dessert. While they say it’s for two, you could share it with 4 people easily. Imagine a grape-fruit sized ball of chocolate ice cream with a hard, crunchy shell and caramel center. It’s mind blowing. entree. So flavorful...