Village True Value Hardware — Local services in Town of East Hampton

Although Amazon is great, these guys are better. A well stocked store with knowledgeable employees, this store is always there in a pinch in the middle of a project. From the smallest screw to replacing torn window and door screens, Village Hardware remains your friendly neighborhood hardware store. And really how can one complain about the prices given the rents charged in East Hampton! Sure I could have purchased that $0.50 O-ring I needed to fix my power washer from Amazon for $5 for 225 pieces, but do I really need 225 of them, and to wait several days for it? Another example, I searched for hours to find a part on Amazon to fix a handheld shower head, but hmmm what key words to search for when you do not know exactly what the part is called. Last week, walked in here told them my problem and within a minute I had the part in hand to fix it. The part is called something so generic like "on-off shower valve" I would have never found it and realized it was the correct product online! Lastly I should mention, the gallon of furniture stain I ordered from Amazon, which took 2 weeks because the first shipment was damaged in transit, and then the replacement item finally arrived with the bottom of the can dented on one side by several inches, meaning the can could not sit upright while I was staining furniture, and I had to pour the entire can into another bucket. Some things are just not meant...

Where do I start? I had keys made they didn't work. Didn't know that was a possibility since the keys basically make themselves with the equipment they have. Ordered some Pete Moss and was told to drive my Mercedes around the back and somebody will put it in my car. The sales person smart when saying that. It was kind of presumptuous to assume I drove one . I don't and it was a very rude comment. Ordered screen doors replacement they came and picked them up on the first day which was great but then lost the doors. When I called to find out when they would be delivered back was given a day it never happened. I called back and was told they would be delivered on a certain day which they were But they were replaced upside down. I'll be going to Amaganset hardware...

I went here to buy a bunch of light bulbs. They have a huge selection so I needed some help. I stepped to the lady at the front desk (it was my bad as she was so impolite) and asked some help; she said ‘go ask someone else at the light bulb section’ - in impolitely. I was waiting at least 10 mins after a guy came he said rudely ‘all the light bulbs are here’. … Wow, big help…. Then I found everything without help, wanted to pay but this lady at the front desk was incredibly rude, unhelpful and negative. She looked like I bothered her, she hated that basically she had to help me or just she had to do her job. Next time I rather drive to another hardware store or go to Home Depot where the employees are at least nice and helpful. Worst...