Casa Saratoga — Restaurant in Town of Gates

My husband & I were REALLY looking forward to visiting this bakery as we know their bread & food are amazing. We went there with the intention of getting some pricing for several sub trays,a cake,a variety of pastries & some other side dishes for our daughters Birthday party. When we walked in,they were visibly busy. We waited at the counter for a few seconds until a young boy approached the counter to assist us. We informed him of what we were there for,he walked away from the counter & returned with pricing for something completely different then what we inquired about. When we corrected him,he left once again & came back very confused & unsure of what he was talking about. He kept repeating himself saying "I don't know,I'm not really sure". He unfortunately was not at all knowledgeable on what he got paid to sell/what his employer offered to customers. His demeanor with us was quite frankly a bit embarrassing for himself & the bakery. In a way,it was kind of sad to witness. Seeing that we were there ready & willing to make a large purchase order,we asked if we could speak to a manager or someone that could give us accurate pricing & information about what we wanted/needed to buy. At that point we stepped away from the counter so other customers could be tended to & waited off to the side with our 2 year old daughter in hand. Ten minutes give or take passed & no one ever even came to our rescue. Long story short-We walked out..And no one bothered to follow after us. We left in such shock & were so upset we had to deal with such a negative encounter that we were super excited about in the first place. Very bad impression for such a highly rated/recommended place of business. EXTREMELY disappointing...

Food was good overall, i ordered a sub, however they could of put more meat on it. My only complaint would be the owner walking around the patron side of the business barking out orders( raised voice/yelling) to his employees while customers were shopping about. His employees were already assisting those in need. I felt this was very UNPROFESSIONAL and RUDE! Beside the covid 19 distance of 6 feet this owner wanted you to stay 15 feet away from him and ask for help. Once i asked the owner for help to locate an item, i got the response of " it's over there" pointing on the other side of the store, with a reply of " the customer needs help " to his employees. Smh. I feel really bad for his employees, who were already working hard and not just standing around on theirw cell phones, or doing nothing. He needs to be thankful his employees stay employed their. I would NOT want my child to be treated like dirt. Good employees are hard to find. For myself personally , just due to the lack of respect for his employees, i will NOT be going back into his establishment. Poor attitude and lack of dignity and respect. I hope he reads this!!! Have a wonderful day and by the way you lost a...

In the 1960s, I used to visit my grandmother who lived at 227 Saratoga Ave right next to the original Martusciellos Bakery. How I remember the smell of fresh bed. The famly was always wonderful to us, "The Licatas." My grandparents owned what was a store in the building but then sold it in the early 60s to the family. The pizza unbelievable. My 4 siblings and mom came to visit the bakery on July 8, 2016. The bread, the pizza, the pastries are as fantastic, authentic as ever. We talked to some of the family that worked there and they remembered our grandparents. A memory I'll never forget from 1968- We had moved to Ohio and had to rush to Rochester after a tragic death of our aunt. We arrived late in the evening and the Martusciello's brought over their comforting pizza for all of us. What a special time...