Baghdad Restaurant Westvale Plaza — Restaurant in Town of Geddes

We have been loyal customers for many years as a family. We had visited the W. Genessee location many times when it was under a different name and management. We are still coming to both Baghdad locations under Faris's ownership.

I always recommended Baghdad to my friends. Especially their Arabic Chicken Shawarma Saj plate.

❌After today's experience, no more recommendations!!

What happened today:

I've been ordering Beef Burger Combo for the last three weeks because it comes with a burger, fries, and a drink instead of ordering them separately. If I ordered separately, I would only order a burger and fries, but the combo price is a better deal and has a drink; therefore, I've been ordering that. And that's for my son. He doesn't eat the other options from their menu, and there are also a few other Halal options nearby, except at the Baghdad Restaurant. So I ordered two beef burger combos and one Arabic Chicken Shawarma Saj, and the combos had two drinks.

For the last two weeks, I picked yogurt drinks from their fridge, and the cashier allowed me to do so and didn't make any issues or ask for more money.

When I got to the store, I grabbed two yogurt drinks from the fridge and stopped by the cash register to pay. The cash register lady told me I couldn't get yogurt drinks. She said the combo comes with the soda, not with a yogurt drink, and I had to pick soda instead of a yogurt drink.

I told her what had been happening for the last two weeks, and she said the other cashier had made a mistake by allowing me to take the yogurt drink.

She also has yet to tell me the option to pay for the difference between a soda drink and a yogurt drink.

I asked her if I could talk to someone. A man came from the back (maybe the kitchen), and I pointed out the menu for the combo: a burger, fries, and a drink. I said it doesn't say soda; it just says drink. (The menu has no notes in small fonts or anything to say a drink means soda, and they have different kinds of drinks in their fridge.) He said yogurt drink is $3 vs soda is $2. I said that the menu should be changed to soda instead of drink, but then he got angry, took the menu, crumbled it, and asked me whether I had paid for the order. I said not yet, then he grabbed the bag and put it on the back counter, and told me, 🚩"Get the f### out of here" several times. Eventually, he said I could get it if I paid for the difference. If the order weren't for my son, I would leave the store for good and not return.

He told the lady to get a $2 difference per bottle while he was going back. I said why $2, it should be $1. With more anger, he came, took over the register, and did whatever he needed to add the difference; then, I could pay and leave.

▶ I was shocked to hear the man swearing at me, a customer, several times. ▶ It isn't professional not to honor what their menu states. That was another shocker.

🤯What a customer service!

👎This was very disappointing for me who has been visiting the restaurant for...

Actually, the food was not bad, but the atmosphere was gross. There were flies all around my plate. I tried to keep them away, but after a while a big group of them gathered. I ended up leaving most of my food. I was only able to finish my soup, and the rest stayed on my plate.

The most disturbing part was when I told the waitress about the flies. Her answer was simply: “Yes, I know.” That felt rude and unprofessional. If there are tiny flies inside the restaurant, it clearly shows cleaning issues.

I especially drove here for the lentil soup. If I hadn’t been that hungry, I would have left right at the beginning instead of...

This place is really good, have been to both locations and have been happily surprised each time. Their chicken gyro is excellent. I love that they use the chicken from the stand up grill. Also ordered lentil soup and it was very good. I'm glad I tried it. Came with a huge piece of pita bread that was excellent as well. Service was great, even got a call to clarify my order before making it. That is going above and beyond. Food was made right away, no waiting, fresh and excellent. The restaurant looks nice inside kind of quiet could almost a quaint little place to take a date. Either way, their...