Tim Hortons — Restaurant in Town of Geneseo

We visited on a sunday morning and noticed the parking lot was full of people. We got inside, and every introverts' nightmares were indeed confirmed - it appeared to be a Senior Trip Day or something like that. Im talking at least 50 people were in there lol. And im not talking about 18 year old high-schoolers, lol But we saw the line of people and thought this was going to be the longest coffee run ever. Even the drive thru was packed 😂 I was able to run to the bathroom (also packed with seniors..) and hop back in line with my boyfriend. He had already moved to 4th in line during my 5-minute getaway. Soon enough, as the line moved fluidly, we ordered a fair amount, including donuts, two coffees, and two breakfast wraps. The food came out faster than the coffees, and before we knew it, we were in and out in 10 minutes 😂 As we walked to the car, the bus picking up the seniors blocked my car in. I was like, "Ah, i knew this trip was too good to be true. We're gonna be blocked in here for another 15 minutes." NOPE! the guy driving the bus moved so we could get out without us having to say anything! All in all, even though there were 50+ seniors packed into the building, the crew handled the wave with ease. I even pointed out how the sandwich station was very clean for being as busy as it was and how smoothly all of...

For the last 4 years, the coffee produced from this Tim's location have been the most inconsistent, unreliable product of any restaurant chain I have ever been a patron to. The coffee is far, far too often burnt, or missing cream, or missing sugar, or has way too much sugar.

And it's not something I can taste-test before leaving the drive-thru window, because it's far too hot to taste when first handed to me. So I only discover the issues with my coffee when I'm home or at work.

They aren't horrible ALL of the time. But a constant ~40% success rate over 4 or 5 years is not a redeeming figure.

I think I'm just done with this location. It used to be very reliable, as late as 2015, but in the years since it has been a spiral downward. I can't stand to keep forcing myself to drink ruined coffee, or keep dumping product I paid for down the drain.

To their credit, the building interior is clean and the staff are always helpful and friendly, and I appreciate that they always wear masks (and correctly, over the nose). This is the only reason I havent rated a 1-star review. But I pay money for a product, and I'm just not happy with it from...

I am a local and this was my coffee shop of choice. I averaged about 2-3 visits a week in the afternoon in spite of the slow service and lack of attention to cleaning tables. I ended up needing to find a different coffee shop when they started closing the dining room at 4:00 pm! Ridiculous! I complained to corporate and they said I would be contacted by the manager but I never heard anything at all. UPDATE ON 2/1/23: Thankfully this store changed their hours in more recent months and I was able to come back again. ALSO, the wifi speed here was so terrible that for some time I had to quit coming for that reason as well. But that has certainly been resolved, they now HAVE GREAT WIFI HERE! Thanks Tim Hortons! UPDATE ON 7/3/23. Soon after the 2/1/23 update, the Wifi was no longer available, I have tried it over and over again, but after a number of visits I gave up. I now go to the Dunkin which has super fast Wifi. ANOTHER UPDATE: This Tim Hortons recently came under new management, and this is only the second time I was here since. The FINALLY have GREAT wifi here, very reliable and fast. And so far the staff I have interacted with here...