The Scotia Diner — Restaurant in Town of Glenville

There happened to be an incident last week that I saw a review about the Scotia Diner that was completely inaccurate inappropriate and downright blatantly ignorant. This person was not part of the incident at hand and sat many feet away from the actual problem that occurred to hear the precursor to what happened. Of course people always hear and see the event after it has already been in progress and pickup at the height of it because the human psyche looks for confrontation to flee or fight to protect your own self Well this is the correct rendition…… the diner was at capacity and the staff was working to clear tables while still providing great service. The owner …the man in question… was also pitching in to help wait tables clear tables and deliver food… how many other places do you see this ever? Well the elder man in question took a table prior to it being cleaned and complained it was taking to long as the party was in a hurry!!! Why would you go to a packed diner to eat when you are in a hurry? They sit down take their time ordering them complain food isn’t coming fast enough. The elder man stated to the owner “I should punch you in the face” where was this reported in her review? The owner did state in a gruff voice that they could leave, I believe that I would have been much more than gruff… it was handled appropriately despite the actions of the customer. We will continue to return knowing this environment is a home type with amazing food and hospitality beyond compare. In this day and age when things are uncertain you can count on quality food at a reasonable price with staff that truly want you to enjoy your meal. For those who want to believe nonsense maybe McDonald’s or Burger King would better suit your...

The owner is engaged in illegal point of sale surcharges in violation of NYS GENERAL BUSINESS LAW §518. The price in the menu is not what you will pay if you attempt to pay with a credit card, and nowhere is that explained to you prior to getting your bill. What sealed the deal was the explanation on the bottom of the receipt, which was spelled wrong, telling us that there was a 3.8% upcharge (in reality it was 4%, I did the math) and thanked us for "you're (sic) understanding." When I pointed out to the checkout girl that it was illegal to bill me in this fashion, the wait staff tried to tell me that it was A) tax, which it wasn't or B) gluten free upcharges, which would be fine except the gluten free was a flat $2.50 applied ONLY to GF options. Finally they dragged the owner from his post in the kitchen, and he proceeded to scream at me about how I was quibbling over pennies (he's breaking the law), that I had made the choice to eat at his diner (I didn't know I was eating at a place that breaks the law), and that it wasn't his job to pay for my privilege (I still don't know what that was supposed to mean... lawbreakers aren't always the most articulate). Then, after I asked him to stop yelling at me, he told me he was too busy for this (not breaking the law, I'm assuming) and stormed off, ranting about how busy his diner was... half the tables were empty, and now I can see why.

If you value decent food, substandard service, and illegal, hidden fees, Scotia Diner is the establishment for you. If you value transparency in your dining establishments and owners who actually follow consumer protection laws, perhaps pass...

Very generous portions, friendly staff, relaxing atmosphere, very reasonably priced..........LATER DATE UPDATE: so, I stopped in for lunch today and they are apparently very short waitresses because a man, and he was either the owner or the cook, was doing the waiting. Honestly, I was really disappointed in his demeanor towards me as he took my order- which was very simple, just a hamburger with fries. At first, I truly thought he might have Asperger's or something, but after observing him with other patrons, and he seemed to be on very friendly terms with them so he probably knew them outside of here, I felt like he was very obnoxious to me. Let me explain. Ashe took my order for the hamburger and fries, he put his hands in his pockets and he was looking up into the air, hence, why I thought he may have Asperger's or something. I asked him if he was taking the orders today and he said yes ma'am, what can I get you ma'am? I told him I woul a ya-ya burger with fries. This entire time he was looking up into the air with his hands stuck into his sweatshirt pocket. Anyway, he said okay thank you and he started to walk away before I could even tell him that I would like gravy on the side with the fries. Again, with the yes ma'am, walking away with his head in the air. I guess he was irritated that I came in at lunch time and he had no staff. I don't ever remember being treated so rudely at any restaurant I've ever frequented. If I did not like the food in the prices here so much, I probably would...