Dunkin' — Restaurant in Town of Greece

The absolute worst experience of my entire life getting fast food and I have worked in the industry so I can completely understand some the lack of communication and overwhelming lack of discussion but the lack of respect for the customers is unbelievable. I understand having some equipment down. I get it, but have a system in place in order to manage that. I ordered online pay $30. I get to the drive through line and it's long whatever I can deal with that. I wait 15 minutes in the drive through line to get to the speaker and be told that they're not taking mobile orders in the drive through and I have to come inside. I come inside and I ask if I have to wait in line once again. They inform me I do so I wait in line for another 5 to 7 minutes. Where I'm then told at the counter. I cannot pick up a drive throughout the counter. Then I proceed to wait at the counter for both drive through and front end to make my order for another 10 minutes. During which the employee who is running the front counter on the front cash register, taking orders between 9 and 940 asks the crowd if anybody is missing a macchiato to which I inform her I had received mine as my order was part of the confusion. She tells me I'm not talking to you.What great customer service that place has?I promise I will never, ever be back. Unfortunate. Ly, I'll just go to a different donut.Place considering the fact...

Went on Saturday May 5th around 4:30 pm. I pull up to the drive through and no one takes my order so I’m thinking ok they are busy I’ll just wait. 5 minutes later they finally say “hold on.” So I wait another 5 minutes. Then they go to take my order and I tell them something that’s on the menu so it’s not a customized order. The guy asks me 3 times “is it this?” I correct him and say no, it’s this. I pull up to pay and it takes another 5 minutes for him to make my drink. I was pretty clear about it and he still got my order wrong. I wouldn’t have bothered complaining but for the wait I find this kind of service to be terrible. I look at the car behind me and I can clearly see that the person hasn’t had their order taken yet. There were 3 more cars behind her. I’m an understanding person so I get it if they were short staffed or perhaps the person working that day was new but that is just unacceptable. At least get the order correct if you’re going to make me wait 15 minutes in a drive thru. I was so annoyed at wasting $5 on a drink that wasn’t correct that I ended up going to...

To whom who ever reads this that is upper management! I just want to say I work at the Verizon next door , I start every morning with you guys because of the crew you have on staff as of NOW , each one individually knows me in a different way as i been coming in daily to now becoming a regular, each person always gives me the best experience it doesn't matter who it is helping me! They are the reason my morning continues to be amazing cause they are all positive and no matter what, each PERSON GreetS me everytime ,no matter how busy they are !!! I truly love the staff and I truly love how each one knows my order and I don't have to say it ....real recognizes real and the staff you have now will continue to grow your business at a remarkable rate ...thanks guys and gals for being the best part of dunkin 😁 and also for being the best part of my day , Joseph Langer ,...