Burger King — Restaurant in Town of Greenburgh

I placed an order through the BK app, WHILE IN THEIR PARKINGLOT, because even though I filled out the order, before my wife can hit submit, and pay through their app, we are already in the store's parking lot. On this day, the order was placed, as I was parking, and then I walked in while wife waited in the car.

The store was not busy at all, around 8:39 pm, on Saturday. I saw a lady behind the counter, filling orders. She filled what looked like it could be my order, and then she took the recipe, and then called out in a long sentence in Spanish. I do not speak Spanish, so I didn't understand what she said, but I tried to listen to see if she said the words, "seventy-three" in English. Hearing nothing, I waited. 5 minutes later, and many other orders later, I asked her, giving my order number. Shelooked over to the overhead screen, and then said something in Spanish. I did not know if she was saying something to me or if she was talking out loud to herself. She then just walked away.

7 minutes later, I am noticing employees behind the counter walked by, completely ignoring the Asian person standing at the order pickup counter. The same lady that spoke only Spanish to everyone, who ignored my inquiry about, "order seventy-three", making me assume that she must not understand English, picks up a tray and says, "seventy-seven" in English.

I then asked again, "can someone please check if order seventy-three?" the lady grabs the bag that she packed and left on the shelf and hands it to me. I ask her, "Was i supposed to stop someone and ask them about my order, or do you guys call out orders? Because I have been standing here forever and no one called out my number". She said in broken but completely understandable English that order is called out.

When I said, "I was here and no one ever paid attention to me or called out my order number, what should I have done properly?" another worker then tells me what I had to do, which is exactly what I had been doing.

I then asked a bald black gentleman in a sweater (shift manager?), "what was I supposed to do to get get my order and not get ignored, should I have called out an employee and get their attention?" He said, "no. You see, this is a mobile order, so when we called your name, you weren't here so that's why the food was on the shelf". I told him, "I placed the order IN YOUR PARKINGLOT, and I SAW the woman pack the very bag, which turned out to be my order, but she never looked at me, never asked me what my order was, and only spoke Spanish to the other customers, while seemingly inquiring about my order that she packed, so am I asking, should I flag someone down when I come in, because this is the third time in a ROW that this has happened to me."

He said that I should just come in and wait by the pick up area and someone will ask. i said, "Y'all just walked right on by completely ignoring me standing at the counter, while my food was packed and then the packer asked people something in Spanish, and then when I asked for the THIRD TIME, she grabbed the bag that was sitting on the shelf the entire time."

He then started to give me some other excuse on why it happened (never an apology). This was when i decided to just walk out of the store. Wife saw what was happening in the store from the car, and when I told her everything, she wonders if it was because I was an Asian American who does not speak Spanish, and I was being discriminated or ignored. If it happened once, I would be skeptical, but this was three times in a row, so I wonder if the worker(s) are discriminating against me for being Asian or non-Spanish speaking (or both), or if they don't speak English comfortably enough that they do not want to talk to me, assuming (correctly) that I do not speak Spanish.

Either way, I will do my very best to avoid this, "restaurant", and if I need to pick up a quick meal for my kid, I will have to take the extra time to drive down to Wendy's.

I would like to know if other Asian (or non Spanish speaking) customers are being treated...

I️ went inside to order food yesterday , the cashier christina was very helpful and it wasn’t busy … and they have someone who is just for cleaning that I️ observed . As i’m waiting for my food the kitchen floor being dirty caught my attention . The food production all the woman on sandwiches were eating food with the same gloves they prepare the costumers food with which is nasty. my food comes out within 5 minutes . I️ asked for 1 sweet and sour the assistant manager fatima gives me 2 ok cool. The person i’m with then asks can I️ get a honey mustard and she’s saying no and starts saying our food doesn’t need sauce . we got 2 large whopper meals with 2 honey mustard wraps. Some I️ used to work at a burger king 3 years ago and I️ currently work in fast food service . I️ said well can you charge me for the sauces ? she goes no you can’t get anymore … very rude . This is the same woman who maybe 2/3 weeks ago I️ had a mobile order and checked my food the fries were cold so I️ asked if I️ could get new fries: I️ literally touched all the fries and she takes them out the bag and throws them back into the fry dump instead of the garbage . not to mention the front of burger king, they’re bagging food with no gloves, they’re making fries and chicken nuggets with no gloves. Now i’m sitting down eating my food and the wrong wasn’t fully closed so I️ went to fix it and the chicken was extremely old . and the tomatoes were disgusting by the look of them. I️ went back and showed them she’s asking me what the issue is . I️ told her the chicken isn’t edible and from experience the hold time for chicken is 30 minutes . This chicken looks older than an hour. I️ asked the manager what was their hold time for the chicken and she didn’t know. I️ had to answer it for her. The managers food safety awareness is horrible, so of course the crews food safety awareness is going to be even worse . Someone can and will get sick. They’re priority is how many sauces to give out not the quality of food they serve . absolutely disgusting. this is my second bad encounter in a row with fatima . I️ do not recommend going to this location unless you want to get sick!!! she’s lucky I️ didn’t take pictures of everything else . on top of that the large cup they served me had old lettuce on it and crumbs ....

Ever since they re-opened, not one order of mine has been done right. I've actually been given "burgers" that were just the bun, some lettuce and mayo (even after I specifically asked for no mayo) with no patty what so ever when I ordered the veggie burger (I guess they don't know they have veggie patties that make it a veggie burger?). When I asked repeatedly if they understood my order, they would say "Yes, we have it," and then completely mess up my order to the point it almost was if they just made up a different order to give me instead of what I've wanted. I've seen them hand someone a vanilla shake when said patron ordered a chocolate shake, and then the staff member had the nerve to tell them, "no, that's what you ordered" when corrected on their mistake. The staff have reeked of drugs and had bloodshot eyes when I went one evening (and the last time I will ever deal with that place). You don't have to be a rocket scientist to work here, but you also can't have the IQ of mud either, which it seems some of these people have. The sad thing is, when I was a teenager, I used to go here religiously. Now, it pains me to say that I highly recommend you stay very far away...