Popeyes Louisiana Kitchen — Restaurant in Town of Greenburgh

这段话的英文翻译是：

"I ordered a 6-piece ghost pepper wings and a 12-piece ghost pepper wings, but the front desk did not understand what I wanted, kept asking me if I wanted whole wings or small wings. I said small, but they showed me a sample of whole wings. I was confused, but they didn't seem to care what I really wanted and rushed me to order, so I just agreed. After ordering, the price was $43, and I felt they might have made a mistake. I immediately checked online and realized they misunderstood me. Within 3 minutes after paying, I clarified again at the front desk what I wanted, showing them the picture and price, emphasizing I needed a total of 18 wings. She said she understood and talked with a colleague. I believed my issue would be resolved. 20 minutes later, my order was ready, but I received 36 wings. I told them I didn't order that many, and there might be a mistake. The front desk said, 'You paid $43, and this is what you get for that price.' I said I only needed 18 wings, why give me more? She said she couldn't do anything because the amount I paid was exactly for these wings. Realizing the communication was futile, I asked another colleague. They pointed to the policy on the bill: 'no refund,' and then turned away. I understand 'no refund,' but I had already coordinated with the staff about my order before the food was ready. Why should I bear the mistake of your team's coordination? I seriously asked several front desk staff: 'Are you sure you want to treat a customer this way? I haven't even touched my food, which is wrong, and I don't have the right to request a refund or cancel? We were really hungry after waiting for 30 minutes, so we ate 18 wings and returned the remaining 18 to the restaurant. It wasn't what I ordered, and I won't take it, but they indeed overcharged me. It's outrageous, especially for a chain restaurant with no basic customer service concept, absolutely terrible. This review is just to inform others. I will continue to pursue this with their management until I get a satisfactory response and to warn other consumers not to fall...

Pretty strange experience here. I don't think I've ever written a remotely negative review, but this was just bizarre. The food was good, and the cooks/servers were very nice and clearly working hard, but the manager running the register seemed to be openly trying to rip customers off.

After watching him try to upsell customers in front of me extremely hard on additional food (to the point that it made everyone in line look at each other uncomfortably), I went up and ordered a very basic combo meal, bracing myself for a barrage of bargaining more suited to an open-air bazaar than a suburban Popeye's.

He asked if I'd like a large fries or drink and I said no thanks, the regular size is fine. He asked if I was SURE about this, and I said yes. Then he tells me that "you can do a regular fries, but it'll have to be a large drink."

I assumed he meant that he was out of regular-sized cups (not a stretch, since they were also out of a few fountain drinks and...napkins). So I took the large cup and waited for my food. It was then that I noticed I'd been charged an extra $0.90 for the large drink. Frustrating, but not a big deal. Then, I notice people after me in line getting regular sized drink cups! It should be said that most of the people there during the lunch rush were upset with this manager about something or other. It seems like the restaurant would be better off if one of the other workers ran the register, and the manager maybe facilitated orders, or handed the food to the customers.

Realistically, I'll probably be back, since I work nearby. But probably not as often as I would have if I'd had a normal first experience here. Very penny wise, pound foolish. Hopefully they can use the extra $0.90 they got from me to get some...

Terrible terrible terrible service! Absolutely terrible! I wish I could put a negative amount of stars! The two cashiers up front looked like every customer coming through the door was a burden and intruding on their personal time. The girl was having an entire conversation with the cooks in the back as I was ordering my food about nonsense, so she kept messing up my order I had to repeat it several times til she got it right. She did not give anyone receipts but kept calling out numbers as if we were supposed to know, and when I pointed out we don’t have a receipt to know our number, she told me it was my food with a roll of the eyes. When I asked for sauce to go with my nuggets she threw them in my bag like it was such a hassle. I went back to ask for Tartar sauce to go with my shrimps and the guy stared at me like I had two heads and reluctantly gave them to me. I didn’t even want to go back and ask them for napkins because I didn’t want to deal with anymore of their attitudes. The nuggets were the size of the tips of my pinky finger. They told me that something I wanted was no longer in the menu, and then I saw other people getting exactly what I asked for. Please don’t bother coming here, complete waste and negative...