Sam's Club — Restaurant in Town of Greenburgh

First time at this location, traveled 64 miles paid the Whietstone Bridge Toll. Picked up some meats, we smelled something foul when putting food away in car, we though it may have been outside, when we get home, same smell. So we open up the Perdue Chicken Cutlet Thin Sliced and it was rotten to the core, when i opened the thin packaging of the foam rap plate, their was an awful stench. I can't even imagine or want to know what it would smell like if i opened up the thick sealed packaging of the cutlet.

I called Sam's club the next day as it was closed by the time we got home. Transferred to 3 people "20 min's Total waiting time" Spoke to a Manager by the name of Elizabeth and Explained to her that it was not cost effective to bring in the chicken which cost me about 17 bucks and have to drive 64 miles round trip of gas "About Half Of A Tank" and pay a $15.00 toll bridge coming from Queens. She then tells me that she will reimburse me and i can throw away chicken, So i told her i would need an email confirmation stating reimbursement from here in an Email as i can just take a word over the phone or if she is suddenly fired, hurt on the job, laid off etc. I won't have a leg to stand on when i try and get reimbursement. She then tell's me she has no access to Company Email? Well, Guess she is not a Manager as i don't know any manager of such a large Corporation that doesn't make contact with her superiors via Email in today time. So i know she was lying.

I explained to here that i never shop at sam's club and only did my inlaws a favor since they have their Membership from "Puerto Rico" and they were staying with us do to the Hurricane Issue in PR. She still insisted i could throw away the Evidence/Chicken and have to go back for a full refund. So my last option was to let her know that if i don't get my refund over the phone, I would report it to the Dept of Health, You would think a trained manager would go above and beyond to avoid such a hefty fine and visit from the Dept Of Health. She basically just hung up on me.

I put this out in hopes of a response from Sam's Club Corporation on this matter. If i don't hear from anyone by Monday Oct 30th 2017 I will file a complaint with the Dept of health for selling such rotten and expired meats and relabelling meats, with new lower prices and changing expired dates.

I will update this review after and if i hear from someone at Sam's...

At approximately 2:59-3:11 PM on February 26, 2025, I proceeded to check in at the curbside pickup service for two grocery orders through Uber. I know the app sometimes doesn’t work, so I waited a few minutes before deciding to walk inside to ensure that both orders would fit in my car.

As I walked in, I was greeted by a young man with glasses who told me to come around to the exit sode. He was loading two carts, which contained six cases of water, 1 case of hydro waters and three or four boxes of groceries between the two orders. I said, “OK, great. I just need help getting these to my car.” He replied, “OK, give me a second.”

I then watched him take another cart out to a curbside customer’s car. When he returned to the store, he told me it would be a while before he can help me because he needed to assist a man who was also waiting for a cart. I responded, “However, I was here first. Had I not come into the store, you would have brought these to my car, correct?” He said, “Yes, but you walked in.”

I then said, “Well, if that’s the case, I’ll go back and sit in my car.” He replied, “Well, if that’s how you want to do it.” At the end of the day, I am still a customer, and he is still in customer service. Why was I watching him assist another person who arrived after me while refusing to help me to my car? I reiterated, “If I had remained in my car, you would have brought this to me, correct?” He then said, “I’ll help you to your car” with a nasty attitude.

At that point, I didn’t even want his help, but due to a back injury—which is why I originally asked for assistance—I couldn’t move two carts full of cases of water by myself. When I got to my car, I wanted to organize everything, so I told him just to leave the carts. I was already bothered by his demeanor.

As I was loading my car, he came back outside with another cart for a different customer and proceeded to lift all of that man’s water and groceries into his car. The lack of customer service was extremely disappointing. It’s frustrating to ask someone to do the job they are already being paid to do, only to be treated as less important than another customer. As someone who shops here regularly, this experience was very...

Most frustrating experience of my life!! I signed up for a membership online on a Friday during a $45 promotion that they were having for new members. I have the email confirmation to prove it. It also states that the $45 would be applied to my account and applied at check out during either the scan and go or register. On Monday I went to the store with two of my young kids to pick up paper goods and diapers using the scan and go. At the end of my shop I saw that the credit was not applied so before checking out I went to customer service. No one knew what I was talking about meanwhile there were flyers all over the place for the promotion!! They told me I needed to do it at a register, so I went there and the woman told me I needed to go to customer service!! Went back and finally someone said that they were just going to give me a gift card but I had buy my stuff and use the gc for a future purchase.they also tried telling me that I needed to wait 72 hours for the credit to be applied, well last time I checked Friday to Monday is 72 hours but whatever, Fine. So now the guy scans all six of my items because now my scan and go isn’t working and the card reader froze and doesn’t work!!! At the end of it all I left without purchasing anything, with two hysterical kids only to find out that my card was charged after all even though they told me the transaction never went through. Fast forward to Thursday night I returned with my husband and four kids and same items, same bs. “We don’t know what you are talking about” “ you need to call customer service to have it credited back to your card” blah blah. We buy the items and my husband calls cs to have the $45 returned and they said “we can’t help with in store purchases, they should have done it there”!!!! I have never had a more frustrating experience in my life. Absolutely Horrible. Never going back...