Sushi Mike's — Restaurant in Town of Greenburgh

TL;DR: Go somewhere else if you value any sort of customer service...

I have really fond memories of Sushi Mike's as a kid growing up in the area, but an impromptu visit today to try and takeout a late lunch was a major disappointment in the service department.

I placed an order off the lunch special menu, which was taken brusquely by the woman at the front table. She brought me the check, and I'm glad I double-checked before paying, as there was suddenly a 25% increase in the cost! I asked, and she said she had charged me for the dinner equivalency of the order since they were no longer serving off the lunch menu.

It was 2:45pm when I walked in; lunch is, according to their menu and website, served from 12:00pm-3:00pm. Last I checked, 2:45pm is within the 12-3pm window, but what do I know? At the very least, if they decided to end their lunch service early, the bare minimum would be to let me know when I walked in and requested a menu, no?

In any case, no apology for the confusion or for the bait-and-switch on pricing, and no attempt to make it right (surely, if one of my customers was operating under an impression about the price of my goods or services, I would make an effort to match it if the reason for the differential was my own fault). Just a very blunt reiteration of the fact that they were not serving lunch. So I left, went to one of their competitors, got the identical order for a dollar less than what their lunch special was supposed to cost, and was treated respectfully by people who appeared to actually be interested in my business. And the food was great.

If my memory of their food exceeds the reality of their service, the food here is pretty solid — not exactly Nobu, but decent, reliable food. But it's not worth the hassle of dealing with terrible customer service, especially when there are so many other great sushi options in Dobbs Ferry...

I dont know how to feel about this. This place used to be amazing.... unfortunately now that they have the clientele they are cutting corners or worse.... I ordered soft crab, when the plate came there were 2 pieces of crab. Confused i asked if it was suppose to be the whole crab, the server decided to count the pieces. She must have thought i was blind, as she started counting fried yam and mushroom as the crab. I said that was incorrect and opened in half the yam and mushroom. She brought a new plate, when i requested for the crab not to be cut she said the chef had already diced it. Red flag number one. I also ordered chirashi. When asked what was the difference between it and the delux, i was told sea urchin and salmon fish. For about 5$ more i decided on the delux. Now about this plate, the fish looked sketchy and i decided to smell the uni, boy o boy! The smell alone would put someone in ER! i asked the server if she could smell the uni, she said thats how it was suppose to smell, however her face and nose betrayed her. As she walked to the chef, he said the whole box smelled the same ...red flag number two. He asked me if I wanted him to open a new box.This told me all i needed to hear. I am not here to tell you to have integrity on what you serve, but if you are willing to poison me i will take my money to an establishment that takes a bit more pride in what they serve. The last thing that shows they dont care about their patrons was the chipped glass. I could have cut my hand while drinking if i wasnt...

I arrived as a walk in and was greeted immediately. Once I said how many, I looked at the tables and saw that it was basically full and expected to have some wait time or get changed to outdoor seating. Instead I was happily surprised the server was just looking at the tables to see which ones they would be able to separate for me. I personally ordered a S&S roll and a bottle of ‘CHOKARA delicious and fruity’ for the table. The drink and the sides were the first thing we received with our first round poured for us in soju cups.i don’t typically like the taste of alcohol but this one was easy to bear and we were able to finish the whole bottle with our meal leaving one last toast at the end. Though the service was friendly and attentive our final toast was a bit ruined for me as the server lightly tossed the check presenter at the table which caused my glass to spill. The server immediately walked away as their job was done but with no napkins left(as we only had one for each person) a little mess was unfortunately left. I recommend anyone have my order but especially try the miso soup as it was very easy, deliciously simple and the perfect temperature that lasted our...