Blaze Pizza — Restaurant in Town of Guilderland

As soon as the pizzas came out of the oven and went into their boxes, I regretted my choice and wished I’d ordered from another eatery. We love blaze but the location on Western Ave is always a huge hassle. Orders at this location are rarely ready on time. If you wait for 15 minutes in line, you start noticing the gross filth and regret you ever came to this place for food. The place is usually disgusting, dust caked onto the surfaces (you can tell it hasn't been cleaned in a long time), gnats flying around, sticky floors, dirty tables, oven that is not cleaned, burnt cheese on the bottom of pizzas turned into hard tar...We ordered 4 pizzas, and two cheese breads. They don't call out or place all the items in the order together, you have to be on the hunt for when/where the next pizza is going to show up. The wait time would be acceptable too if they didn't mess up the orders. At times, many are just standing around doing nothing while one person tries to handle the cooking and payment, step away from the oven for too long, the pizzas are burnt, leave them at the wrong temp, the tops are still uncooked, cheese barely melted. The same gloves touching the food and the other surfaces....brooms and money. We have had nice long blond hair in our pizza crust, toppings we did not ask for make it into the box but the ones specifically asked for are completely absent. Sometimes the cheese is barely existing, other times it's like someone just dumped the whole container in. When it is good, it is good and when it is bad, man is it BAD. What else can I say. I am the fool for giving them chances over and over again hoping things will change for the better, only to be disappointed over and over again. I will be ordering from a different location from now on...hopeful it is better than this one. Also pls stop dragging the parchment on the dirty counter with many hands. Delegate the tasks, care a little, like you are making the pizza for someone you love. Don't just get it over with. There was a young guy at the Clifton Park blaze who beamed with happiness, excited to make the pizzas, happy to be there and do his job well ....we certainly don't see that anymore. Hire more people...

I placed an online order at 11:03AM On August 31, 2022 for a 12:00PM pick up. (High rise, extra red sauce, please :-) mozzarella and parmesan) get there and im waiting and its 12:10 and no pizza. The gentleman who was preparing the orders was nice, he said whats your name i told him and what time i placed my online order and what I ordered. They made a simple pie and the gentleman said they messed up and gave he gave me the simple pie and re made my order. I said okay and thank you. Now the girl that was at the oven. Had a a bit of an attitude. Not sure if she's management or an entitled employee. The way she was talking to the other employees and tossing the pizzas on the box/cooling station was in my opinion(yes, this is my opinion) was unprofessional. Here it is 12:25 and my high-rise pizza is done. She takes it out the oven tosses it in the box/cooling station and it sits there along with a couple more. When she comes back, I nicely said "may I please have the high rise in a larger box as the smaller ones the cheese sticks to the top." She comes back with "the larger boxes are for the larger pizza" I said "I know, but the smaller boxes, the cheese sticks to the top of the box with the high rise", may I please have one of those?" She was about to say something else, goes and grabs the larger box, placed the pizza in the box and placed aggressively on top of the box/cooling station. I said "Thank you" and walked out. There was people waiting for there orders for up 20mins past the time they were supposed to done. We all have bad days, and we are all going through something, but that doesn't give anyone the right to be rude to someone else. I will be back again to give the business...

1. went there at around 7:15pm and the store closes at 10pm yet all of the tables with stools had them flipped up on top of the tables, leaving only the booth area of seating available. if the store doesn’t close for several more hours, why is majority of the seating made unavailable that early?? it was decently busy as well.
2. had to have mine & my husband’s pizza remade several times because it was burnt. staff by the oven (2 guys) had an attitude about it and were very unprofessional, meanwhile they were burning everybody’s pizza because they kept walking away from the oven and doing other things. then when they take the pizza out, they struggle to cut through it because it’s charred and still serve it anyways. honestly, would they eat something like that?? no one should have to!
3. place is very dirty by the drink station and the tables (the few that were available) had crumbs everywhere

overall the employees are miserable with attitudes and inappropriate remarks except for the one girl who insisted on making sure we were okay with our pizza after it had to be remade several times. pizza itself is horrible. it’s either burnt charred (majority of the time) or undercooked. even my online doordash orders from this location have been horrible and i had to stop ordering because it was just a waste of money and the pizza had to be thrown away each time. this location of blaze was NOT like this a year or two ago! whatever happened, it’s not even worth going to anymore if you have to go through hell and back advocating for actual edible pizza.

and here’s a photo of 1 of the many examples of how they burn the pizza (& it wasn’t even...