Pearl Grant Richmans — Local services in Town of Guilderland

I brought my service animal into this store. The staff asked me if my dog was a service animal. I responded yes. They asked me if I had a certificate for her. I replied no. They then followed me around and stared at me until I was uncomfortable enough to leave. They said things to one another such as “we are keeping an eye on them.”. I have shopped here for years and will no longer return, which will probably make them happy as they clearly don’t want people with disabilities to shop in their store. They should refer to ADA guidelines for how they should handle service animals instead of making someone with disabilities feel unwelcome. ADA guidelines for what is allowed to be asked: “1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person’s...

I have always loved this store and come here every year for gifts and the Old World Christmas ornaments. However, I was very disappointed today when I was refused the box that comes with these ornaments due to them being “out of stock”. Yet, I could clearly see them fully stocked behind the counter with a sign that said “to not distribute these with ornaments that are on sale”. Very strange and poor etiquette by the shop to do this. These ornaments and their boxes are nostalgic, and the box is not only exciting when opening as a gift, but are used to store the ornaments year to year. I was given a generic box that broke upon the first time opening it. I will be going to Wits End in the future instead, they have a much larger selection of ornaments and would never...

Was extremely excited to visit this store. I did not see a sign that showed business hours so I tried to open the door, it was locked. Went to get my phone to look at hours , a woman came over and slapped a note on the door saying “opens at 12”. No apology, no smile, seemed extremely annoyed and stormed off. I absolutely understand the store wasn’t open but could have been more kind about it. Multiple people with me also noticed how irritated she seemed and how rude she was. Her reaction was so unwarranted and uncomfortable ended up not purchasing anything / will not return to...