Peaches Café — Restaurant in Town of Guilderland

I took a 6-hour journey to come home for the holidays and dine with my family based on their enthusiastic recommendations for this restaurant. My mother, a regular patron along with her husband, was particularly eager for us to savor the reputedly exceptional food, quality, and service despite the acknowledged high prices.

Regrettably, our experience turned out to be one of profound disappointment. All of us opted for meals inclusive of eggs, I selected a Salmon egg sandwich, a breakfast staple for me. To our dismay, all our dishes arrived cold, with my fries and my mother's protein being not just cold but also stale and dry. Furthermore, her husband's order was both incorrect and cold.

Upon informing the waitress, she took the items back, but upon their return, only the eggs were warm as they had been reheated, leading to my mother's husband's meal now having overcooked yolks. Unwilling to persist with the subpar experience, he had his dish removed from the bill.

Post settling the bill, I requested to speak to a manager to address the various inconveniences we endured. We approached the conversation with utmost respect, ensuring to highlight that our waitress was not at fault. However, the manager's response was unexpectedly rude. He condescendingly explained the difference between over-easy and over-medium eggs to my Mom's husband, a 54 year old man who had over medium eggs all the time. He condescendingly dismissed my concerns about the temperature of the salmon sandwich trying to explain that salmon is already cold. Despite clarifying that everyone's eggs were cold, he remained unyielding. Frustration mounted as my mother's husband emphasized that returning the food three times was indicative of a failed dining experience deserving some compensation.

The manager rudely snatched the receipt from my hand, sharply remarking and begrudgingly agreeing to remove one meal from the bill. His attitude persisted as he collected payment, making a sarcastic comment "don't worry, you'll get your change back." This encounter left a lasting negative impression on my family, all of whom have worked in customer service, understanding the importance of respectful interaction.

While we do not have the manager's name as he didn't introduce himself, the only features we can describe is that he was a bald white individual, short of 6-feet tall. His dismissive and disrespectful behavior, coupled with our unsatisfactory dining experience, has led us to permanently sever ties with this restaurant. We were once loyal patrons, but the treatment we received has not only cost the establishment our business but also the business of those in our network who previously...

Visited Peaches this past Sunday and upon entering the cafe, the owner: Brian Dunbar’s energy felt negative. There was no greeting. He asked how many and I replied two and he showed me to a table for two in the main room and walked away without saying a waiter would be right over. After my wife arrived, we ordered and eventually the food came. About halfway through the meal, I noticed a long piece of hair that was in the food and immediately looked to get a waiter’s attention but none were visible. However , Brian Dunbar was present at the cash register and I motioned to get his attention and we made eye contact. I knew he saw me but he never acknowledged my signal. Brian finished up at the register and walked away without coming to my table to inquire about my request. About 30 seconds later, my waiter approached and inquired if I needed assistance; I informed her about the hair in the food and that we were finished. She returned with the check with the most expensive item removed from the bill. The bill was paid and I asked another waitress who was the manager and she mentioned that Brian was one of them. I waited to see if Brian was going to come and apologize for the issue but he appeared to not give a damn. So I approached him at the register but he never asked what I wanted but said one moment and walked pass me to give something to another customer. When he came back he asked, “what’s up?” I explained that I motioned for you to come over and he said, “it’s not appropriate to wave in a crisscross manner and I sent someone over “ I advised him I wanted you to come find out since he was the manager, but he quickly responded with, “I’m the owner.” I added, I’m a customer and since you’re the owner you should apologize for what happened. Brian failed to apologize and his rude unmitigated behavior was totally unacceptable and reprehensibly irresponsible. With the attitude he displayed on Sunday, June 22, it’s surprising he’s still in business. That was my 5th time patronizing the cafe and without question the food was good. But unfortunately it was my last, because Brian was not the professional business man you’d expect from such an establishment. In conclusion, the main issue was about Brian Dunbar’s attitude, because he personally could’ve handled the situation in a more...

Management could care less about customer satisfaction.

I went here for take-out after a doctors appointment which included injections in my jaw for TMJ so I needed some soft food. Had a nice conversation with the waitress about vegetarian options. There are very few but I was happy to find a vegetarian frittata that sounded good. I ordered two for my spouse and me. I got home (40 minute drive) and the order was incorrect - it included meat. I called & spoke w/ the manager. "Sorry about that. I'll put it back on your credit card." The apology sounded less than genuine. I said I understand that mistakes can happen & said the waitress had in fact been nice. I said that I was just upset because I was in considerable pain after this doctors appointment, I had no back up for dinner and now I needed to go back out to the store. "Yeaahhh welll...." was his response. I finally said that I would think they might do something for us (like maybe comp us a meal...or any little thing so we might want to come back? ). His response: "Yeaahhh welll...sorry." In other words, "I could care less. I don't need your business" which is just arrogant. Very poor form for any business owner/manager.

I understand that doing anything beyond returning our money was not required. It just would have been the right thing to do after ruining our dinner, forcing us to go out to the store, find food, bring it home and cook after a long day. Any pizza place would have done way better.

I had hoped to find a place for take out food in this area since I need to be there on a monthly basis. Obviously it won't be here.

I really can't comment on the food itself since we had to throw it out. The one thing I can say is the (cold) salad was placed in the same container directly under the (hot) eggs which I don't think anyone would appreciate,...