Burger King — Restaurant in Town of Guilderland

I wanna start off by saying that never in a million years did I think I'd ever give a Burger King 3/5 stars. I eat at my local one at least once a week and it is a 5 star experience every time. The food is fresh, staff is friendly, restaurant is clean, overall spectacular. This is why I was shocked to hear from 2 of my best friends, who are driving over halfway across the country, that they did not have a 5 star experience at this Burger King.

First off, they are weary travelers. There were MANY food options to choose from. But since I spread the good word about Burger King to them and many others constantly, they chose this the best in fast food. I received word that the food was great, but the pop machine was low on at least 2 flavors AND an employee was essentially mean mugging them throughout their meal with crossed arms. All because they initially told said employee that they wanted their order to go, but switched it due to them realizing their car was jam packed with an entire apartments worth of items and they had no room to enjoy the taste of the King. I was truly at a loss for words. I would never wish a bad BK experience on anyone, and to tell you the truth didn't think it was possible to have a bad experience at Burger King. Please address these...

1991 Western Ave. It's sad, really. Corporate should intervene, but it seems they don't care either. Food is inconsistent in temperature. Sandwiches are obviously old and withered. Tomatoes are sometimes disgustingly mushy and should have been thrown out. Cheese is too often not even soft and the meat is cold, or the cheese is dissolved into the bread so you know the sandwich has been reheated too much. Orders are wrong more than half the time. Sometimes the sandwich is smeared all over the inside of the wrapper, making a mess of things, with ketchup and mayo on the top and sides of the bun, pickle slices or lettuce loose in the wrapper, and the wrapper isn't even folded completely closed. Do they play soccer with the food before putting it in the bag? The ONE time Andre was ever even civil was when a manager was standing over his shoulder. His orders are often wrong and he has a major attitude if you ask for what you actually requested and paid for. Serving sizes are also all over the place, so you can't expect to get a certain amount of food or drink with a small or medium order of anything. I'm going back to making my own bag lunches, and won't waste anymore drives...

We don't usually eat inside when we stop here but today my son wanted to go inside and sit to have lunch and chat. Well after a very long wait to get our food we finally chose one of the high tables with 2 seats. My son likes those and it was kind of busy so we didn't want to take up a booth for just the 2 of us. There was a Burger KIng worker cleaning a table and he pointed for us to sit a a very crowded area and I told him that we did not want to sit there. Well he got irate and started swinging his cleaning rag at my son and doing a shooing motion with his hand. My son didn't say a word to him but he kept making faces at my son and doing the shooig motion over and over. We finally just left because it was so ridiculous.I won't be back. You aren't the only greasy fast food place around. You should have a chat with Joe or whatever...