Goodwill NYNJ Store & Donation Center — Local services in Town of Guilderland

Employee was SUPER RUDE in several ways and instead of honoring a priced item or saying it was a mistake by staff thought it made sense to imply shoppers were swapping tags of items marked several times clearly - all over a pair of shoes and then keep fighting the issue IN A SECOND HAND STORE that acts like it serves the community as charity but still is really FOR PROFIT (and as such should care about industry standards for how to treat customers) especially as prices are hiked up for things like Walmart brand dresses pretending they are a faux boutique (the store was set up lovely and clean and that part was pleasant). It was a horrible experience and I left about $50 or more on the counter because I was that offended. This was after cold treatment 2 times prior (about dressing rooms and where to cash out). Usually employees that disgruntled is a sign of a larger issue so I hope that whatever is making your employees that unable to treat customers with professional courtesy and dignity is addressed. If I want to be treated with a snooty condescending attitude (and have someone imply customers are thieves in a wanna be boutique atmosphere) I can walk into any boutique I can’t afford - I’ve never just walked out when there was stuff I really like (including items that are sentimentally special that I found) and never felt offended enough to bother reviewing a non...

3 stars because the store is very clean and mostly well taken care of. However, 1 star for the recent changes to the staff. 2 months ago, they were pleasant and easy to deal with. I consistently came every few weeks. Now, they are just rude. Absolutely agree with the other review about them being disgruntled. I come here a lot, and in the last few weeks, since the change, they have been just very rude. Recently I was there right before closing for the first time. The woman literally yelled out from the registers, "the store is closing in 2 minutes, and the registers are closing in 2 minutes, so you better get your purchases up here"! This is the attitude.

UPDATE: in the last several weeks, the overall attitude of the employees seems to have changed. For a while it was really bad, but perhaps just being a little more aware, it has been much better. I'm not one to write reviews when people have a bad day. This was the overall way in which this store was run. I'm very happy to witness much...

This goodwill used to be ok, but now is like some employees own this place the way they act. If you find a good item like “ brand” in their eyes, the person (not all of them) who cashes you out will be like - “Omg, how the person who tags the items miss this one, shouldn’t be out here!!!” And im like “what do you mean by that??” The employee responded that they put the branded items online for sale. In my opinion this is wrong, because we are the ones who donate, purchase at the store support this place mostly. If they have branded items, why dont you have a boutique spot like other thrift stores and let us make that choice if we want to buy it or not.You still can list them online but offer us to have opportunity to buy it. Other goodwills provide coupons if you donate, return policie if item is damaged which isn’t available...