Dunkin' — Restaurant in Town of Guilderland

Went around 230 on a Friday. Girl at the drive thru was extremely rude. Didn’t even finish telling her what I wanted and she would cut me off “ANYTHING ELSE?” , “ANYTHING ELSE??” I honestly had to laugh while ordering because I was shocked how rude she was being. Get to the window and sat there for 3-4 minutes. Mind you, nobody was inside or in front of me. After all that attitude from the drive thru girl like she had much better things to do at 230 on a Friday, they show up at the window and ask me what my order is! I was honestly nervous she was spitting in my drink or something with the attitude I received. Then proceed to charge me for an espresso shot and did not put one in my coffee, that also tasted like water. You really can’t make this stuff up. Literally the reason I always choose Starbucks, this type of stuff never happens there. Culture. I will now go out of my way to hit Starbucks instead of trying...

They made my order wrong at drive thru and I get mistakes happen but had she repeated it back to me it would have only taken a few seconds and helped with accuracy. I always order my drink the same so for the girl to snap at me and tell me what I had ordered was something different irritated me because it wasn't what I always order and they make correct at every other Dunkin. My one star review is not because of a mistake I could care less its because of the nasty attitude I received when I said my order was incorrect and the fact the girl continued to be rude and thought she would talk about me to another employee with the window open in clear view. For what I pay Dunkin yearly for iced lattes I prefer them to be correct and I always tip but not for nasty attitude Kate who should find a job that isn't in customer service. And this Dunkin I won't...

Stopped here for hot chocolate. One regular temp, the other kids temp. The server didn't know what it meant by kids temp. I tried to explain and he attempted to present multiple things to me like adding milk or giving me chocolate milk. Perhaps I was explaining warm vs hot wrong. When I received the cups, they were a mess. They looked like cups that had dropped into hot chocolate and they still used them. So when I said these cups are very messy, the server said yeah she (the other server) said she dropped them. UGH. Well why in the world would you serve them to me. I politely asked for two new cups to which the tops were still messy. At that point, I gave up and decided to just...