Starbucks — Restaurant in Town of Guilderland

WHAT HAPPENED TO THIS STARBUCKS!!? It used to be the BEST one, and now I’ll drive 10min out of my way to avoid it.

The drive thru folks are usually pretty friendly, but every time I venture inside, I encounter the rudest customer service. Today for example, I mobile preordered a beverage that was supposed to be ready by 10:28, arrived to find the drive thru insanely backed up, so I popped inside to grab it, and as of 10:33 (5min after it should’ve been ready), I politely asked an employee if I could grab a drive thru mobile preorder inside instead… he gave me the rudest eye roll, mumbled something I had to ask twice what he was saying, and eventually got ‘nah not ready’ and then proceeded to make a different drink… I left and got back into my car to sit in the drive thru—if I’m going to have to wait an obscene amount of time for one latte, what’s the point of mobile preorder? And why be so rude about it? It was all just such a perfect example of terrible customer service and poor manners… it costs zero dollars to be polite. I wouldn’t have minded the drink not being ready, but that response was so uncalled for. I can wait 20min for a simple latte elsewhere without the rudeness.

Update: I finally got to the front of the drive thru line and the same employee opened the window. He asked what my drink was, I said it was the mobile order for Cassandra, and he said ‘Oh right’ and then mumbled something I couldn’t make out about a new system. I started to respond and he shut the window in my face mid-sentence and turned his back to me. I do not know this individual, I have no idea why he felt the need to be so rude to me, twice, but kindness is free. It takes effort to be that rude.

Update #2: I just took a sip of my drink and it is all wrong. Watered down, burnt taste, and missing the gingerbread flavoring… also does not have the usual taste of oatmilk, so hoping this doesn’t make me ill as someone with a severe lactose...

I go here basically because this is the closest Starbucks to me, and there is usually a seat available. I lowered my atmosphere rating since they redecorated and got rid of the lounge chairs. That was a real plus for this location. The other downside is that it was not built with adequate room in the parking lot. Never park in the space is out front because if there is a line for the drive-through, you will never be able to back out of your parking space. Other than that perfectly adequate, and it’s a Starbucks! You know what you’re going to get and that you’re going to overpay.

This location was “sanitized” during a recent remodel by which I mean that the signs of a specific personality for this location were removed. The manager, as I remember had a name for the place, pleasant town or something like that which was up on a blackboard and was regularly promoted to the staff and customers. The manager‘s card was also readily available to send comments now it looks like every other Starbucks I haven’t been others to see if this was dictated by the company or just a local change, but it was a...

Ordered ahead on the app and arrived on time to do in store pickup. Received drinks timely but sandwich was missing so we waited...the store was empty and only an occasional car in drive thru. 5 people on the clock behind the counter. When we finally asked about the missing sandwich the blonde girl we spoke to stared at us and then turned back and ignored us. We waited a little bit longer, thinking maybe she just had to finish up whatever she was doing. Nope. She just didn't give a sh@t. So I went to the register and asked the first associate about the sandwich, he seemed confused. Then the next associate actually started helping us by making it for us. Then, he found the original sandwich stuck on a piece of equipment and handed it to us. Meanwhile it's now cold but whatever, we took it. Entire order took 18 minutes to fill with at least 5 people working. I don't know what it is about this location but the crew is always either rude or just completely lacking basic customer service skills. I come here a few times a week but think I'd rather just go to the one by...