HAMBURG John & Mary's — Restaurant in Town of Hamburg

At John and Mary's in Hamburg, New York, I had a rather mixed dining experience. This place is part of a well-known Western New York restaurant chain, celebrated mainly for its subs and pizza. The atmosphere is casual and family-friendly, typical of the chain's other locations, and it's a popular spot for locals seeking a quick and satisfying meal.

During my visit, I found that the pizza, which is usually a highlight at such establishments, unfortunately didn't live up to my expectations. This was a bit surprising to me, as pizza is generally a reliable choice, and it's a key item on John and Mary's menu. It might have been an off day for the restaurant, or perhaps their style of pizza just doesn't match my personal taste.

I also tried the boneless wings, which were okay but not particularly memorable. In Western New York, where the Buffalo wing originated, expectations for wings are naturally high. While John and Mary's might not be the top choice for wings in the area, these were passable.

The most notable issue during my visit was the wait time – it took about an hour to get our food, which is quite lengthy for a fast-casual restaurant. This could have been due to several reasons, like the restaurant being busier than usual, short-staffed, or having kitchen delays. Such a long wait definitely affected my overall experience, especially since the food didn't quite make up for the delay.

Overall, my experience at John and Mary's in Hamburg was less than ideal. The food quality didn't meet my expectations, and the long wait time was a significant drawback. It's important to remember that dining experiences can vary, and what might be an off day for me could be a great day for someone else. Still, I believe my feedback could be helpful for the restaurant in terms of improving their service and...

UPDATE: Thank you, Team John and Mary's for owning the issue and making it right with us. We sincerely appreciate the follow-up.

Please re-train your manager who was working on 5/8/23 at 7pm. My mom called to inquire about a receipt after spending over $60 on an order only to be told in the most abrupt and rude tone that she should have asked for it when the driver delivered the pizza. My mom, confused and a little flustered said "You guys are supposed to provide a receipt for any sale over $10. It's the law." to which the manager replied "You need to ask for it. We don't do that unless you ask." Of course at this point my mom was calling because the driver had already left and she didn't notice the missing receipt right away. It was frustrating to hear this manager respond in such an aggressive tone to my mother, so I suggested in the background that maybe the driver could turn around and bring the receipt, to which I could clearly hear the manager say angrily "I'm not having my driver bring back a receipt. You can come here and pick it up." I'm not sure why the staff here expected a customer to be the expert on their policies without explaining them beforehand, and then on top of it rudely reprimanded her over the phone for not knowing, but I do know that for $60+ we can do...

As a frequent paying customer, I was rather disappointed when one of the workers asked me and my group of friends to leave very soon after we finished our food. They claimed we were taking up too much space and were there for too long. We bought our food around 12 and were asked to leave at 12:56. Also, there were no people waiting to sit down, so in no way were we being inconvenient or taking up space. They also accused us of not buying anything, which is also false do to the fact that we had our receipts which included 2 cookies, an ice cream sandwich, a large fry, and a ham sub. We had brought other products in to the restaraunt, one Gatorade and a few Mints. The Lady who escorted us out lectured us for bringing these 2 products in and claiming we were being disrespectful. This experience has made me feel very upset due to the fact that none of the things we did required us to be told to leave and made me very embarrassed while I was being ridiculed and disappointed with their service. This demonstration of poor service will make me think twice before going there again. I would also like to point out that another group who had been there no more than 5 minutes, were also asked to leave for the same reasons as us, this was irrational, because they weren't even given the...