Baskin-Robbins — Restaurant in Town of Hempstead

Tell me why I’m waiting to order for a long time. Understandable, due to one employee. OKAY HEAR THIS. Why did this employee take a ketchup packet, open it and put it on the sandwich. He proceeded to smear it with the packet as if it was a knife. OKAY BOOM. He picks up the WHOLE sandwich with his bare hands and puts it in the sleeve. Literally looks like he was the one that ordered it. That’s how he was holding it.

I turned around and was like “who’s sandwich is that.” So the worker bagged the food and gave it to the customer. The man was shaking his head mad as hell. I honestly felt bad bc I worked as a manager in fast food and I also know what it’s like to be a customer bc I obviously am one . This was a situation he HAD control over. No excuses. I’m not even tryna be like a Karen, but it’s principal. This establishment needs to put this old man in check.

How did he have a mask and no gloves 🤧😭 ?

He serviced us fine so it’s not even really a customer service matter. It’s a...

Awful - rude staff rude "leaders" what ever that means - managers to scared to cometo phone and handle a escalated call and teach "leaders" what to do.

Shake is full milk splash of ice cream they dont know there menu making we they want when they have sundae specials but just wrap up ice cream charge u for all toppings... but no toppings

Hosenaro - The leader - god awful. Rude & just doesnt like to listen to customers and customers are clearly all wrong.

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Worse place to get fast food.. my sausage egg anc cheese on a roll came with all the package paper inside.. my kids and up eating this sandwich and has been throwing out since then.Poor customer service.. looks like they dont know how to manage time. Register too slow.. or too much technology...