Bunker Hill American Taproom — Restaurant in Town of Hempstead

I still can't believe the awful experience we just had a Bunker Hill. It started with a very long wait for anyone to acknowledge we were sitting at our table. No hellos, no drinks. When finally our waitress came over, we ordered both drinks and food. We waited twenty minutes until the waitress returned just to tell us that they were unable to make a Old Fashion and did we want to order something else. We did. This took another twenty minutes. In the meantime, the food runner came over to our table with our two burgers. One was correct, the other was not. Both returned to the kitchen. Finally our drinks arrived. We waited another 30 minutes before the food error was corrected. The food runner dropped of my burger and then brought my husband's burger to another patron thinking it was hers. It was not. It was returned. Again. There was no sense of urgency to bring out my husband's replacement burger. Other patrons who had sat after us had already received their food. I ate while he waited. In total we waited an hour for two burgers. I then requested a manager. The manager not only didn't rush to our table but after 10 minutes, we realized he didn't really care to talk to us. We requested the check. While waiting for my credit card to be returned, the restaurant was actually shushed so that the bartender could introduce the "band" that was there for live music. Seriously? We were then shushed a second time for a moment of silence for 9/11. It's 9/13. I could forgive that out of respect if the whole situation at this point was completely ridiculous. I mean, where is Jon Tapper when you need him? We were charged the full bill after this disaster and got up to leave. I cannot recommend staying far away from this place enough. Mistakes happen, I get it, but own up to them and pay attention to your customers. Poor...

If I could leave 0 stars, I would. Skip to the second paragraph for the worst offenses! Immediately, parking is a nightmare. The establishment looks nice, with a decent ambiance. We were seated almost immediately at 5:30. We sat down and ordered beer, which took nearly 10 minutes to get. Then we were finally able to order food. We ordered burgers. Our appetizer, the large pretzel offered on the menu, took around 15 minutes to come. Half an hour after ordering we had to complain to the manager that our food hadn't arrived. Only after another 10 minutes did or burgers finally arrive, and to our dismay, none of them were cooked as ordered. While eating, the couple next to us queried us about a glass of wine that was poured for them. It was about half of what a serving of wine is supposed to be, though of course their manager insisted otherwise.

There are, however, two very important things that put me off of this clearly incapable establishment. First, our waitress proudly displayed her Confederate-esque tattoo on her arm. I find this quite disturbing in the middle of suburban Long Island, and that is certainly not the kind of establishment I care to support. Second, after loudly voicing our complaints to each other, the table behind us insisted that they were related to the owner, and that we stop saying bad things about the establishment. I don't know about you, but I have never been harassed by an owner's family at a restaurant, no matter how awful the establishment was!

Long story short, the only thing that came quickly in this place was the check, and I certainly will not return to any establishment that supports blatant racism, uses relatives to harass customers, and equally as bad to this reviewer, can't cook a f**king burger right. Don't waste your time and hard...

Nice bar.

There are two areas inside - the bar area of course and there's another partition for dining in. We sat at the bar (in which you can eat as well).

Now I won't pretend to be a beer connoisseur. Aside from 'cheap' beer, I'm more of a mixed drink guy. I don't know a thing about 'IPAs' or any of that. That being said, for those who do like beer, there are plenty of options in that regard. For those more like me with regular drinks, the bar had more than enough in selection.

The lighting wasn't good, so I wasn't able to take menu snaps - but the menu had a good general selection. I went for the 'Thomas Jefferson' burger (w/ fries) and it was very tasty. I did see someone else order a Bavarian pretzel, so next time I'm here I'm going to have to try that. Really, the burger was so tasty I'd definitely try other things for sure.

The bartenders were friendly, attentive, and frankly real good. The staff in general were all good.

There were several TV's showing an assortment of things.

This place shares the space with other businesses and there is a lot to park. The lot is a little smaller side, but you should be able to find a spot.

Overall a comfortable place with a good staff and food/drink options - a nice bar in the area and one I'd...