Chicken Carnival Featuring Nathan's Famous — Restaurant in Town of Hempstead

I want to give negative 101k stars! Every other order from this place is always messed up.

While recuperating from surgery & unable to drive, I placed an order for fried chicken to feed my youngest. We've had fried chicken from them before and it was good. Enough to make me want to order again. What arrived was an extremely salty bucket of chicken thighs. I called them & told them what happened, and they told me to bring it back to them & they will give me a new one for ONLY the ones that have not been bitten into. They will not replace the one that I bit into.

Why would I order delivery if I could drive? It is a 2-minute drive from my place to theirs. They eventually sent me another order but to punish me, they made me wait 45 min. What arrived was a box of GREY FRIED CHICKEN THAT WAS SALTIER THAN THE LAST. So, the result was me not ordering from them for 2 years.

When I noticed the addition of Nathan’s to their name, I assumed that there were new owners or a change in management. I decided to surprise my eldest who was supposed to be on a road trip to Philly with his dad & younger brother. Since the trip did not happen, as a joke, I decided to buy him a New York Cheesesteak. He said it wasn't bad, so I thought that they did have a new owner.

Boy was I wrong! Today I ordered: 2 bacon cheese dogs with ketchup, mustard, sauerkraut, and cooked onions on the side @ $11.98 plus corn dog nuggets, fries, 3 pcs of fried chicken and a soda. With the addition of a credit card fee, I paid $47.65.

I wanted to check my order for accuracy. The older gentleman who delivers the orders & possibly the owner's dad told me not to worry. "If something's missing then just come back and we'll give it to you." I said, "but I don't want to come back." So, he said, "then I will drive it to you." I hoped that there would be no reason to call but they did get the last order right, so this one was bound to fail. The first listed item charged on my card were 2 BACON CHEESE DOGS. They missed the first 2 ingredients listed on my check that was stapled to the bag the order was placed in. The same first 2 of 3 ingredients that are listed on their menu. COME ON! BACON. CHEESE. DOG. I am impressed they did not forget the unmentioned bun!

I called & spoke with the young man who took my order. He said he had to talk to his mgr. Then he came back on the phone and said "my mgr. said that he will send the bacon cheese dogs & just give them back the other hot dogs. I informed him that one of them was already gone as it was my older son's first meal & he waited a while for it. The other was half eaten. Then he said the manager will send the bacon and the cheese. I told him that he needed to give me what I ordered. He said he would have to charge me for the 2 plain dogs. I laughed then got angry. What?!?! He said he will talk to the owner. (I think he is the owner.) He said that the owner told him that they do not give away free food. FREE FOOD! We are talking about their 2 small wieners. (Sorry, couldn't help it. Too easy and probably true.)

They want to charge me $4.59 each for the wrong order. Other places would absorb that charge so that the customer is appeased and will come back. Oh no! They are NOT willing to absorb the cost of the 2 dogs so that the customer stays a repeat customer. So, I had them deliver the BACON and the CHEESE. I let them waste their time and gas money so that I can throw away the 2 missing items that were no longer needed. Idiots. I taught my kids to never call people names but instead comment on their actions. However, I can't do the same because they truly are idiots doing idiotic things! The manager, aka Idiot in Charge was the one who prepared & bagged my order. I have spent more than $100 in less than a week. For 2 hot dogs, they lost my business. I was duped by the addition of Nathan's and believed it is a new business owner with better business ethics. Lesson learned. Never again. It is appropriate that they call their business Chicken Carnival because it is owned &...

My family has been coming here for years. They have great wings. In addition to amazing customer service. My daughter has to be on a strict diet called LOW FODMAP. it is very confusing what she can and can not eat. The owner Jamie went above and beyond and actually read the list of foods she can and can't eat and confirmed the wings were safe. Jamie then went into the back to get the box of the fries which he felt would not be good for her to eat and he was right ...they had wheat in them. This has been an overwhelming time trying to find food for my teenager who is a picky eater to begin with and Jamie was so helpful and understanding. NOT TO MENTION WE LOVE...

Ordered for a small get-together 10 adults, couple kids. We ordered the carnival and couple extra sides..We got fried chicken, ribs and a bunch of sides. Wow everything was great, but everyone raved about the ribs which were awesome! Creamed spinach and potato salad were really good. Also had mac salad, slaw, fries and mash potatoes which also were very good. I think someone messed up when taking my order and didn't charge me for a couple Xtra sides to which the owner/manager (not sure which)came out and said it's on them don't worry about it. Great place with great customer service. Will definitely come back and highly recommend. Btw chicken was...