Dunkin' — Restaurant in Town of Hempstead

I am a local business owner and I understand the importance of good customer service and what it means to do right by customers. The single most important thing is not to to meet the need the need of your customer but to do what you said you are in business to do. That being said service is something you offer with respect. I'm not asking for phony smiles and fake greetings, but if I am placing an order and take a little time to decide what I want don't huff and puff and make sly and derogatory remarks because your not happy with your meaningless position on this planet. My brother and I decided this morning would be excellent day to cheat on our diet and skip a day in the gym. Normally we would go all the way to the Dunkin Donuts on Hempstead Tunpike East Meadow. I'm sorry I don't have the address, but it is the own next to the old Models that they are tearing down. We were in the drive thru line and asking some questions because believe it not we go to place like this so in frequent that we don't have the menu memorized, go figure. The woman on the intercom begins making comments about how long we were taking because she does not realize we can hear her. She becomes stand offish when we say never mind. Mind you we decide we are going inside to confront her and speak to the manager. As I approach her and ask her if she is the one who was taking the order. I ask her is this how you treat customers is that how you really behave with paying customers. She tried to deny everything we were saying.. My brother told her she had the Mike on when she was making her comments. He asked to to speak to the manager and the same woman identified herself as the manager. My brother then requested to speak to someone over. When the older man attempted to step in and diffuse the situation she basically tried to shut him up and and told us to get the F___k out of her store. As we pulling off she came outside to take my plate number and she called the police and attempted to tell them we threatened her. She did not realize we waited for the police...

I really wanted to give a very detailed explanation for why I can't recommend anyone go to this specific Dunkin Donuts location. I already wrote it but it's a little long and I'm going through edits so I'll leave you guys this for now.

Basically this store isn't currently properly supervised. The only table big enough for families to sit is never available because the store reserved it for one person as if it was paid for rent. Secondly they rarely ever have fresh donuts. I almost lost faith in Dunkin Donuts until I went to the one in Hempstead on Henry St. The donuts in Hempstead are always fresh. Also. The employees that work here are very nice except the managers are rude to them and one of the employees told me that a manager is forcing them to split their tips at the end of every night. That's disturbing.

The tips should be for the employees.

The bathroom always has a sign that says out of order but they give the key to their homies and they seem to use the bathroom just fine.

It's easy to give two dollar deals on munchkins when they are yesterday's munchkins. Get the deal at Hempstead instead and you'll see the difference!

I replaced spending close to 200 a month here on below mid coffee with making an extra 200 every month by taking the hour I spent coming here and literally just working instead and making my own coffee. Now when I go to the Dunkin donuts in Hempstead I'm always gonna stop in and show love and respect because honestly if it wasn't for the Hempstead Dunkin Donuts I would have lost all faith in this service. I highly respect all the low level employees at Dunkin in Uniondale. They all showed me respect just not...

I placed an online order at this Dunkin’ location expecting a quick and easy pickup, but it was a complete disaster. When I arrived, they had no coffee available—at a COFFEE shop—and the employee assisting me didn’t even know how to open the register. This left me waiting for 30 minutes just to get an iced coffee.

While waiting, I decided to order some donuts to try the Valentine’s Day holiday editions. Unfortunately, the same employee didn’t even know what types of donuts that were available. I specifically asked for the Brownie Batter donuts, making it clear that I did NOT want the custard-filled ones because we don’t like that filling. She reassured me before I left that she had given me the correct donuts. When I got home, I realized she had given me the custard-filled ones instead. Now, I’m stuck with 4 out of 12 donuts that my family won’t eat.

Her coworker eventually came in and was the one who opened the register for her. While she was assisting me, she asked him to help prepare the iced coffee since they didn’t have any ready, but he acted as if he didn’t want to be bothered.

On top of all that, the store was an absolute mess. The donut delivery was scattered all around instead of being properly set up before opening. It was clear they were severely understaffed, especially on a busy holiday morning. Between waiting over 30 minutes for coffee, getting the wrong donuts after being reassured they were correct, and the overall chaos of the store, I’m not sure if I’ll be back to this location. Even though it’s close to my house, there are plenty of other Dunkin’ locations in the area that I’ll have to start...