Dunkin' — Restaurant in Town of Hempstead

I just came into this Dunkin and I ordered an Oreo cappuccino blast and when they gave it to me it had no Oreos so I went back to the counter to ask if they put Oreos and the girl who took my order wasn’t behind the register anymore and the guy who was had an attitude right from the start- he told me that I didn’t order that- even though I did. Maybe the girl didn’t hear my order right but to yell at me that I didn’t order something when I know the words that came out of my mouth when I was ordering is crazy. And I said well this isn’t what I ordered and he started yelling at me that next time if I want something I have to order it and his attitude was so bad that I wouldn’t even have trusted him to take the shake back and fix it so I got stuck paying almost $9 for something that I’m not even happy with because it wasn’t what I ordered. It would have been such an easy fix to just take it and add Oreos but instead this guy stood there and yelled at me. I’ll never go back to this place after being treated that way. And this drink is awful...

So let me start by saying that I drink coffee very frequently. I stopped going to this location quite a while ago because they would mess up my order every single time. Today, my husband wanted to stop so I thought I would give it another shot. He ordered a large caramel macchiato with a turbo shot. If you didn't know, a turbo shot has about 400mg of caffeine in it as opposed to 64mg in a regular espresso shot. I ordered a SMALL cold brew. I drink large cold brews pretty frequently with no issues, from many different coffee shops. As soon as we got in the car, my husband knew his wasnt right. He said it was basically devoid of coffee, and trashed the creamy drink. I continued to drink my cold brew over the next hour. Suddenly my head is SPINNING, and I am laid up on the couch with a migraine and a puke bucket next to me. I haven't had a migraine in years. The only answer as to why? That turbo shot made into my coffee instead. I will never go here again. Never got an order right before, and this...

This location offers curbside pick up so often times I'll swing by here with my son to pick up coffee. The past two visits I ordered curbside and waited several minutes and no one came. I tried calling their number and the phone is either a fax line or disconnected. So I had to unbuckle my son and bring him in to pick up the coffee.

There I was met with an unapologetic rude employee that says they have no system in place to determine if an order is walk-in or curbside while in fact the printed receipt says CURBSIDE.

The employees here are lazy, rude, and disrespectful. The service is abysmal or non existent. Their contact information (telephone number) is incorrect.

Please consider another Dunkin...