McDonald's — Restaurant in Town of Hempstead

I recently visited the McDonald's located in West Hempstead, across from Halls Pond Park, and had a fantastic experience. From the outstanding service to the friendly staff, my visit left a positive impression on me.

One of the highlights of my visit was the wonderful chat I had with two standout employees, Virginia and Mike. They were not only attentive and efficient but also engaged in friendly conversation, making my dining experience even more enjoyable. Their dedication to providing great service was evident throughout my visit.

While I hadn't tried a Big Mac in a long time, I decided to indulge in some of my favorite junk food before starting my upcoming diet and intense 75 Hard workout program. The Big Mac I ordered was prepared to perfection, reminding me of the classic taste that made it an iconic menu item. It was a delicious treat that satisfied my cravings.

The McDonald's restaurant itself was clean, modern, and had a classy ambiance. The attention to cleanliness and the well-maintained environment further enhanced my dining experience. The atmosphere was welcoming, making it a comfortable place to enjoy my meal.

Based on my visit to this McDonald's location, I would definitely recommend it to others. The exceptional service provided by Virginia and Mike, along with the tasty food and pleasant ambiance, contributed to a positive overall experience. Whether you're looking for a quick bite or a place to enjoy some classic fast food favorites, this McDonald's in West Hempstead is a great...

Cold, Stale Food and Unnecessary Rudeness — Disappointing Visit. Go to a different location *

I understand that working in a busy, understaffed environment can be stressful — I’ve been there myself. No matter how tough my day is at work, I always make sure to treat people with respect because I know it’s not easy for everyone.

That’s why my recent visit to this McDonald’s (July 13th,2025 at approximately 11:00pm) was so disappointing. My food was cold and stale when I received it, and I wasn’t given a receipt. When I politely asked for my drink, the manager — who seemed tired and stressed — told me to come back around and slammed the window on me. When I did come back, I was told I needed to pay extra for my drink. I calmly said I would pay but just wanted a receipt. She cut me off, saying she had other customers, and only reluctantly gave me the receipt and my drink after I insisted.

I hope the management takes this feedback seriously because good customer service is just as important as fast food. Everyone deserves to be treated with basic respect,...

I visited with my 10 year old daughter today. When we were almost done with our food, we noticed a small gray hair in our fries. I showed the young man who took our order, and he let his manager know. She asked the young man, in Spanish, if he saw the hair. He replied, also in Spanish, yes, but it was small. She tried to play it off like I didn't understand. I answered her in Spanish that it didn't matter if it was small or long, it's nasty. She offered to replace the fries, and I said no thanks. We'd rather our money back. Then she called over a different manager. And he said it could have been mine or my daughter's. First of all, I'm bald and she has long hair. Secondly, that's terrible to accuse. In my mind, it's basically just give the money back and keep it pushing. Instead, he offered 2 McFlurrys, which I didn't take just to take, we were full (of nasty food). He said he "couldn't" refund even the fries. Disgusting,...