Papa Johns Pizza — Restaurant in Town of Hempstead

THE EMPLOYEES CONTAMINATE THE FOOD AND EAT PIECES OF THE FOOD AND LEAVE EATEN SAUCES IN THE PIZZA BOX FOR PICKUP!!!! I came to pickup my order after mistakenly choosing pickup instead of delivery. I came home to find my order of 8pc buffalo wings sticker on the box, but there were only 6pc. I opened the pizza box & I see the blue cheese ordered with the wings is open and dripping. Clearly the employees are eating out of the food, contaminating the food and leaving dipping sauces open and dripping for customers to pickup. The manager, Hermanprhhe, stated it was impossible… multiple times… and then that there is nothing they can do…. THAT IS NASTY. I ORDERED FOOD AND IT WAS HALF EATEN BY THE EMPLOYEES AND STILL GIVEN TO ME. I asked for the supervisor and, at first, manager Hermanprhhe tried to withhold the name and contact information on how to refund a contaminated order I received. I finally received supervisor’s name, Mangor Singh, and arrival time for Monday after asking Hermanprhhe what he thinks it would feel like ordering food to come home and find it half eaten and everything contaminated….EWWW… The supervisor is not due back until Monday, a day and a half later from Saturday night’s issue. Hermanprhhe states supervisor is in from 11am-6pm, but may only be there for 2 hours on Monday. Since there is confusion on the hours of operation for the supervisor, I asked manager Hermanprhhe to have the supervisor reach out to me once they’re in. I also confirmed, from Hermanprhhe, that there are cameras in the shop and that it goes back 6 months, they do not record over days. I confirmed this would not be the first of the conversation Mangor Singh, the supervisor, would be hearing of this issue. I confirmed Hermanprhhe was aware of the complaint when he repeated back to me in his words, that the complaint consisted of 8pc wings being 6pc with the 8pc sticker confirming 8pc. He also confirmed an open, dripping blue cheese that was ordered was found in the pizza box itself. I thought this was a clean, safe place to order from, but never again will I order from this location. The food and decisions of it being served is not safe with the people currently employed there...

This "restaurant" get's no favorable response from me. Out of the last 7 orders iv'e placed, 3 of them came wrong. The first came an hour and a half late, with the store blaming me for "not picking up the phone", and "not answering the door", even when I showed that my phone had No missed calls, and that I had been waiting by the window for the car to pull up for the majority of the time. I wouldn't have been too upset about this had anyone, ANYONE at all even attempt to apologize for the service, but instead i received a delivery man with an attitude who expected me to tip him for his prolonged arrival. The second time my pizza had a hair in it. Now, this is something I personally take offense to. I myself work in a restaurant and I know first hand that there is NO WAY whatsoever for a hair to have "somehow" appeared in an item should the employee's have the required hair nets on. The third time I didn't even get the pizza I had ordered. My order was ; 1 large pie - extra cheese (all) / pineapples (half) 1 large pie - extra cheese (all) And that was it !!! Yet apparently this was much too complicated and instead I received the first pie (cheese/pineapples) but not the second. Instead, I opened up the box to see a burnt pizza with some type of meat baked into the pizza as well as pepperoni (great for a muslim customer, i know). Again, I understand mistakes happen, but what constantly infuriates me is that there is no level of professionalism with even the manager (i know it was the manager because the original person on the phone had said he'd get [him] to help), who for some reason didn't understand how to speak to a customer. However, they did provide me with my pizza (about an hour later, after 10 minutes of explaining what was wrong...) so I am grateful for that one part. All in all; this is by far the WORST papa-johns I have ever visited in my entire life. -Keep in mind my experience with this papa-johns restaurant is limited to the night shift - mainly...

I went to Papa John's 583 W. Merrick Rd., Valleystream on 20th April to pick up my pizza order because my wife had already ordered online and she had paid but I thought the pizza was one order but my wife ordered two pizzas. So I went there, I told my wife's name and said give me my order and he started looking for it so I told him that there is one pizza order but I didn't know my wife had ordered two pizza so he Told me tell me your order number because it's not one pizza it's two and I went back to my car and brought my wife's mobile phone and showed it to him He saw the order number and gave me two orders of pizza and when I took the pizza and told him that I was not lying to you, he abused me in his own language in Punjabi language and I said to him. I understood Punjabi language and I was very hurt and he harassed me and followed me and abused me in front of my family in Punjabi so what should I say to him and I will not go to this location again. now I go to another location to get Papa John's pizza because my kids love Papa John's pizza and Now I go to another location to get pizza but I'm so sad that he did this to me I just wanted to say this and I haven't slept in two days because he insulted me in front of my family that . I was a customer and I didn't say anything wrong to him, I...