Mattress Firm Valley Stream — Hotel in Town of Hempstead

Sanjay helped us pick out king size adjustable beds for our master bedroom and 2 twin mistresses for our guest room . Sanjay was very knowledgeable and patient . I’m sure we will enjoy the mattresses . I’m adding to this review after getting and using our adjustable king bed . We were not told how difficult it would be to find flat sheets or duvets that would tick under or even cover the sides of the mattress . It’s a much thicker mattress than most . No problem finding a fitted sheet . The only other thing was that we didn’t realize how high the bed is . When assembling the bed there are 3 different heights the bed can be . We chose the lowest . I’m 5’4” and I can get on the bed but not that easily . Anyone shorter will need a step stool However sleeping on the bed was wonderful . I like the Tempur-pedic mattress I have in my house. This new bed a beauty rest adjustable bed , black series , we bought for our vacation home . I only slept on it one night. I’ve never slept on a Mattress like this. The height of the bed made me feel a little bit like the princess and the pea. But I must say the mattress is amazing and the adjustable bed features work great . can’t wait to sleep on...

I had an issue with my order, but I have to say, Gary went above and beyond to make things right. From the moment I reached out, he was professional, patient, and genuinely cared about finding a solution. He worked extra hard to provide a replacement and even threw in a free upgrade to make up for the inconvenience.

Unfortunately, the replacement still wasn’t quite what we wanted. But instead of making things difficult, Gary made sure we were completely satisfied and issued a full refund—no hassle, no pushback, just great customer service.

What really stood out to me was how kind and professional he was throughout the entire process. He never made me feel like I was just another transaction or that my concerns didn’t matter. He truly wanted to make sure I walked away happy, and that kind of service is hard to come by these days.

At the end of the day, mistakes happen—it’s how a business handles them that really matters. And in this case, Gary proved that he stands by his customers. I’m really grateful for the effort he put in and wouldn’t hesitate to recommend them. Five stars all...

I went to valley stream location for mattress firm, the manager Kendrick was amazing. I was shopping with my mom & 18 month old while pregnant and without a stroller. So you already know how difficult that can be. Kendrick had no problem at all helping to keep my kid calm and comfortable. He even stopped my son from going up the stairs. Aside from that I was shopping for 3 different mattress, 3 different types. He remembered each quality I was looking for, for each mattress without having to ask me over again what I was looking for. He answered all questions I had without hesitation and was extremely knowledgeable. He was super professional, helpful, and friendly. I walked out with a purchase that same day for all 3 mattresses. If you’re looking for a new mattress I would highly recommend going to the valley stream location and asking for Kendrick. Best of all… soon as I walked in the store eye contact was made, he stop whatever he was busy with to come assist me...