Wendy's — Restaurant in Town of Hempstead

I’m writing to express my disappointment regarding the way I was treated at your Wendy’s location. At approximately 10:00 PM, I drove up in a red Toyota Prius (30 series) to place an order. According to Google Maps, your restaurant is open until 2:00 AM, so I was expecting regular service.

I attempted to order from the promotional menu advertised clearly on the signs near the ordering station and on the lawn, which featured two burgers for $8. I even spelled out the item — J, B, C — and explained that there were two different burgers in the offer.

Instead of helping me properly, the staff member seemed dismissive and chose one of the two burgers without confirming my choice. When I tried to clarify, he told me he didn’t understand me and called another employee. As an immigrant who has lived in the U.S. for nearly two years, I know the difference between a genuine misunderstanding and someone simply not wanting to work or being disrespectful.

This experience made me feel humiliated. I wasn’t asking for anything out of the ordinary — just a basic level of respect and service that any customer should expect. I hope you take this seriously and ensure your staff are trained to treat all customers with patience and professionalism, especially non-native...

One specific worker named Tiana, full name Tatiana was very disrespectful with a sarcastic tone of voice. I did not appreciate the way she spoke to me as if I was causing her an inconvenience for simply ordering my food. She snatched my money from my hand and slapped my receipt in my hand. I was confused on what I said wrong to her for her to be acting in such a way, she was also disrespectful with my friends on line behind me after receiving my food. The manager Rachel was an amazing help and was very professional about the situation and one worker named Erica even stated that’s how Tatiana is and this isn’t her first complaint which is unacceptable when it comes to customer service. This is my first time ever writing a bad review but she’s definitely bad...

After 40 years Wendy’s still continues to disappoint! I’ve literally dealt with this store since my children were babies! They will always short you an item. So I never left the drive thru without looking in the bag before I left. My now adult children know not to leave without checking- and they are always told to “pull up to the stop sign.” You wait at least 10 minutes to get your shorted item. My husband and I in town visiting for the holidays and he decided to try them. I forgot to warn him. Of course he came home without the fries WE PAID FOR! The cheeseburgers were cold!!! This is a health hazard as I used to be a licensed cook. Will make sure the dept of health pays...