Read's Ice Cream — Restaurant in Town of Henrietta

I ordered an ice cream cake for my sons 5th birthday party. I was nervous how it would turn out because the boy whom I spoke with on the phone didn’t seem very knowledgeable about their ice cream cakes and the website would not allow me to order online. The website said their ice cream cake came with one layer each of chocolate and vanilla separated by a cookie crumb layer. It said you could add additional things like sprinkles and fruit layers. I ordered it with a strawberry fruit layer, sprinkles and crushed cone along the border. Well, I was majorly disappointed that there was NO cookie crumb layer and no crushed cone along the border! BUT, it ended up still being delicious! The strawberry fruit layer was AMAZING! It had so many actual strawberries in it! The ice cream was so creamy and delicious! I just think they need to pay attention to details. The order form clearly said crushed cone, and the fruit layer should have been in addition to the cookie crumb layer, not a replacement. It gets 4 stars though because it was delicious! Everybody loved it,...

I've been to Read's many times and always enjoyed it.

Since they reopened, it's like they just walked into the building just before myself for the first time ever.

They don't write your order down so they repeatedly ask you for what and how you want your ice-cream and they still get it wrong.

They are overpriced and thieves. I am pretty certain 2 sundaes with 1 extra topping do not cost $9.00 each, yet that's what I was charged. The amount of ice-cream is ridiculous and inconsistent, in a bad way. Their scoops were about golf ball size on the last trip.

There's more bad that I encountered but if you want to go after reading this, nothing else will change your...

Downhill

Since the new owners have moved in, this ice creamery has gone downhill. Two "medium" ice creams cost a whopping $10.26! They did not know how to make a banana split (apparently you can make one with any flavor!). Strawberry (one of the big three in terms of ice cream flavors) wasn't even available. The adult (who I suspect was the new owner) made us feel rushed when we asked questions about their ice cream selections and was not welcoming at all.

Cons: Under trained employees, expensive ice cream and terrible service. If I had 4 hands, I'd give it 4...