Louies Hanover Square — Restaurant in Town of Horseheads

Let me preface this review by saying it will almost seem unbelievable because it is considered a “reputable” restaurant in Horseheads. Last week, my family made reservations for 10 at 5:30 on Tuesday for my niece’s birthday dinner. We all got there and our drink orders were taken. The non-alcoholic drinks came fairly quickly. Our bar drinks took exceptional long bc apparently there wasn’t a bartender working (it was apparent bc my margarita came in a highball glass and tasted like just the sour mix). I’m not sure who was making the drinks but they did finally come. Eventually our food orders were taken and we figured it would take a bit considering there were 10 of us. However, when a party of 4 was seated next to us about 30 min after we sat down and got their meal, it became apparent this would be that awkwardly long wait. The server would come back every now and then to assure us our food was coming. (Mind you, I drove an hour w a 7 year old to celebrate). Just before 7, my mom got up from the table and found another waitress to ask her to go back and check on our meal. By that time, my son was a mess and our waitress came and asked if we just wanted it boxed up to go. We said if it was coming in the next few minutes, we’d wait. By 7:15 we had our meals in front of us (remember we got there at 5:30 w a reservation) Most of the meals were cold but we could at least eat before we had to drive back an hour. We boxed up our leftover food and took some cake that my sister in law brought to celebrate to go. Our total for ten of us came to about 420 dollars and on top of that included the tip since it was a larger table. Now here’s where it gets crazy. My brother, who has frequented this place, decided to drive back when it opened on Wednesday to just talk to the owner about our experience. When he got there the bartender said the owner was not there but that she’d have him call. A few hours later, my brother got a call, not from the owner (I hope), that said if he wanted to “pull up out front of the restaurant, they could settle this like real men.” My brother was shocked that this was the response and obviously did not take him up on his offer. My recommendation: stay away from this place, especially if you dare say anything is wrong, you might find yourself “settling things up with Louie in the back parking lot,” whatever that means. Next time I’m in town, we will go to hibachi...

We got the new girl, again. We’ve been here six times this week. We understand she doesn’t always know what she’s doing yet and needs time to learn. However, today I called ahead to make sure they were going to have a burger on the lunch menu and they said they would so we came for lunch She didn’t know what it came with she didn’t know what was on it so we said as long as there’s no mayonnaise that’s fine. We got a burger and some kind of a maybe a sourdough bread. No just bread. She should’ve told us that. On the bill, it was written up as a bacon Swiss burger. We didn’t know it came with Swiss cheese. She did not tell us that we would’ve chosen. We would’ve taken bacon also. But we did not know. We were charged for a bacon cheeseburger, which in most establishments are more expensive, but she insisted that it was the same price. While discussing it some tall, dark haired guy in the kitchen made a snide comment that we could’ve gone to Burger King. He didn’t know I could hear him. Very unprofessional. When I brought it up to someone at the counter, who seemed like they worked there. He said he didn’t say anything. I said no you didn’t but someone in the kitchen did. And we don’t have to come here for lunch, but we chose to. And my friend said well we won’t be...

We chose Louie’s to close out our 25th anniversary night, and it couldn’t have been a better choice. The atmosphere was incredibly inviting, and the service was outstanding. Our waitress was super friendly, cheerful, and excellent at her job.

The food was top-notch—both my husband and I were thoroughly impressed. We’ve already decided that whenever we have guests visiting, Louie’s will be a go-to spot. We moved to the area on January 1, 2023, and while it’s only been two years, it feels amazing to have discovered such a gem just a few blocks away.

Louie’s has a vibe that reminded me of the show Cheers—a place where everyone knows your name. The management was super friendly, adding to the welcoming atmosphere. This is the kind of place where you’re treated well, enjoy fantastic food, and leave feeling like part of the community.

We’ll definitely be back, and if you haven’t been here yet, what are you waiting for? Whether it’s a special occasion, a casual night out, or just a craving for delicious food, Louie’s is a must-visit. You won’t be...