IHOP — Restaurant in Town of Huntington

My family and I walked in on a Monday afternoon at 1:00pm. There was my immediate family and my parents who walked in first to get a table and my sister's family about 10 minutes behind for a total of 7 of us. At this time, we were the only ones at the front desk and I would estimate the restaurant to be about 1/2 or 2/3 full. There was no one else walking in behind us and the "manager" (I'm sorry I didn't get his name but he had red glasses) refused to seat us first (my parents, myself, and my daughter) and said we needed to have our whole party here to be seated. I said, "I can literally see open tables right there" and pointed to the area where there were several open tables. I also noticed several wait staff right at the kitchen counter area not looking busy at all. And no one else was walking into the restaurant. I mentioned all of this and politely asked, "Why can't we sit down first and start ordering? My sister is 5-10 minutes away." Despite there not being any signs that state this, he simply responded "it's our policy". This makes zero sense - tables are available, servers are available, and we have a hungry family ready to spend money to eat at your establishment. And again, there was no sign stating the "Entire party must be present to be seated" policy. A few minutes later, the manager simply walked to the back. I guess he had something else he had to tend to. But then Kenny to the rescue! He simply saw me and my family just standing there at the front desk looking dumbfounded as to why there's a family standing there and open tables available and asked if we want to be seated. I responded, "Yes". Kenny had no issues grabbing some menus and IMMEDIATELY walked us to our seats. I know he thought nothing of it. But given my experience with this the "manager" (who I don't know how he even got that position if he's not taking care of customers), Kenny was a breath of fresh air! 5 minutes later, my sister walked in with her kids and all was good from there. Food was great as usual and table service was good too. Sorry this review wasn't more about the food and table service but the "manager" left such a bad taste in my mouth that I had to write this review to let others know to find Kenny and bypass...

I took my mother, who is wheelchair bound, and another woman here for lunch the other day. Suprisingly, it was not too crowded. The atmosphere is much more pleasant since their recent renovation. We were stuffed into a small space near the bathroom (in the pre-renovation days this area would reek of deodorizers but now thankfully not.) Since I was the thinnest, I was wedged into the space between the banquette and the table and I could not get out without everyone else moving. My mother was placed at the end of table and the other woman was across from me and partially blocking the narrow isle that led to the bathroom. Not wanting to make a fuss, we tried to make the best of it. The waiter was friendly and attentive. Just as our meal ordered, about 20 or more loud cackling teenagers were brought to the surrounding tables. We could hardly hear each other over the noise. It was very difficult to get the attention of our waiter because of the chaos. This was quite annoying. All in all a very disappointing experience. On the good side, the food was good. I would just suggest, if you or someone in your party has physical limitations, you may want to...

Worst IHOP I've been to, seriously... The only thing that was good was the waffles, French toast and pancakes. The chicken tenders were way too cooked, dry and hard; felt like I was eating a baked cookie or biscotti. The bacon was partially cooked half was undercooked and half was crunchy. The eggs were cold and overcooked aswell. I was celebrating my sons 9th birthday and he was existed but the food was horrible. The waiter was cool and wasn't her fault as the cooks in the kitchen are responsible for a nice presentation, temperature of food and making sure things are cooked properly. The place wasn't too busy so it wasn't that, I have been to places where parking is not even available and food is on point. We spent over a hundred dollars plus tip and was so disappointed with the food I don't think I will ever return to this location, I prefer Denny's, miss Friendly's and should have just gone to a local dinner in the neighborhood, they never disappoint. Sorry IHOP, experience was...