The Sandbar almost hits perfection. With its amazing food, the restaurant comes so close. I'll definitely go again. It's one of my new favorites. No need to ask people to write five-star reviews to combat mine. I really do like the restaurant. However, there are only a few simple but obvious fixes that will make all the difference and put this place over the top.
The hostess must learn how to do a proper seating. Never, ever, should she stack a waiter/waitress' area before moving on to filling up the next server's tables. Spread out the customers evenly as they arrive, otherwise the waiters and waitresses become slammed with work while the other staffers sit by empty handed. It therefore becomes impossible for customers to receive adequate attention because there's no time for it.
Never, ever, ever, ever should a server bring only some of the dishes to the table. It's unprofessional and forces an entire table to wait to begin until the other dishes arrive. If an additional hire is needed to help deliver meals to a table, it will be a great investment. There's another job that the additional hire can do, which will be outlined in #4 below.
If a server has a question about a customer's age with specific regard to alcohol, ask. Don't simply fill everyone's glasses and ignore the one person you're unsure of. And for heaven's sake, don't spend the rest of the service walking around that table with resting grump face.
Have someone go from table to table checking to see if their wine glasses need refilling or if they want another drink should their's be finished. A customer shouldn't have to pour the wine themselves or flag a server to get another pour from the bottle.
Find a way to make the young woman who clears the plates happy. She was in a mood the entire time we were there. Although she may not be a server, even her attitude can impact the dining experience.
In the establishment's response, appeared the statement: "Please contact us ...if there's anything we can do to earn that 5th star." You mean other than the five points...
Read moreI hate leaving negative reviews but I've been waiting for the manager to contact me as promised by Marco and I can no longer wait. I made a 7pm reservation for 3 and told them in the comment section it was a special occasion "Wife's birthday". I then contacted the restaurant 4 hours before our reservation to confirm they knew it was a special occasion and asked them to bring out a dessert with a candle on it to celebrate. The person I spoke with told me that there was "NO NEED" to contact them to let them know about her birthday since I had already let them know in the comment section through OpenTable. She assured me there was no need to worry since they saw the comment. I asked how busy they were that evening and she said they only had 63 reservations so not that busy. I asked if she can sit us at a nice table. She said she'd make a note of it. We arrived 10 minutes early and we were asked if we had a reservation. I said yes and gave them my name. They sat us down right away and then it took nearly 25 minutes for our drink order to come. The waiter apologized and said there was some traffic at the bar... We then ordered our food once the waiter came out with our drinks. 30 minutes later, still no food but the waiter came out to confirm if I had ordered the steak sandwich or the entree. 20 minutes later food finally came out. After we finished we were offered dessert. And then dessert came with no candle to celebrate the occasion as promised. My mother-in-law was very upset so she excused herself to speak with the waiter and let him know. They then brought out the "EXACT" dessert we just ate with a candle on it and apologized when they placed it on the table. Overall, dinner and dessert for 3 people took 2 1/2 hours from start to finish. I expressed my dissatisfaction to the waiter and he said that the manager is aware and will contact me to somehow make it right. Since that hasn't happened, I won't be returning. I wish I never...
Read moreIt was basically a nice experience but they don't pay attention to the details in your reservation. I specifically mentioned it was a birthday celebration and nothing was mentioned the entire evening. Most places will give you a complimentary small token dessert to commemorate the occasion but nothing was ever said. Other than that it was okay.
Service was friendly and fast. They let us have time to decide on what we wanted and the courses were brought out very spaced out. First we ordered two drinks. I got the figgy old fashioned which was really good and my girlfriend got a special martini. Sorry I forgot the name. They brought out the drinks which were very well made.
For an appetizer we ordered half dozen raw clams on a half shell and the avocado toast with burrata. Both were excellent. The avocado toast is very tasty but pricey for what you got. $20. The raw clams on the half shell were extremely fresh and pleasantly presented with fresh shaved horseradish cocktail sauce lemon and a wine vinaigrette, that was $15. They brought us out bread before the mea;l one slice each and never asked if we wanted more. The butter for the bread was frozen solid and we needed a jackhammer to separate it and we had to wait quite some time to spread it on the bread.
Main course, my girlfriend ordered the Berkshire pork chop which was excellent and cooked perfectly. I ordered the filet mignon kabobs over orzo. I really don't think it was filet mignon because not only did it not taste like filet mignon but it was tough and grizzly. Quite disappointing. We didn't order dessert because frankly we didn't want anymore.
The bill came to $230 with tip. Overall not worth it. We chose this place because there was an article on the internet that name it one of the top 10 romantic restaurants on Long Island. The Ambiance was nice but it really wasn't that romantic. Won't...
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