Chili's Grill & Bar — Restaurant in Town of Islip

It was a spontaneous stop last night at the Bay Shore location. Of course it was Saturday night and we expected it to be busy. We were sat very quickly which was unexpected and extremely nice. Our waiter came up to us very quickly and he was very nice to give us time to look at the menu and had some great recommendations for drinks. My partner and I decided to share a meal because we were not extremely hungry and what we picked was enough for 2. The combination had half rack of ribs, which we asked the waiter if they were beef or pork only because my partner does not eat beef. He had said the ribs were pork and we ordered chicken crispers and chicken bacon ranch quesadillas in the combo. We asked for half ribs, chicken crispers, CHICKEN BACON RANCH QUESADILLAS. When to food came my partner that does not eat beef took a bit of the quesadillas and said it didn’t taste like chicken. Upon inspecting the quesadilla it had brisket inside and not chicken. I had spoke with the manager and he said they were sorry and take care of it. He did. They came with the chicken in a timely manner and that was much appreciated. We had told the waiter we were sharing a meal. We had no extra plates. No water was brought to the table which we asked for but it was loud and it’s possible he did not hear us. After speaking with the manager the waiter only came back once to check to see if we ok and left quickly. I do think he was a little upset at his mistake which is normal but we did need some extra things that I had to ask another waiter for. The manager did help us with the bill for our in convenience but my point is when some sez no beef because of an issue that it should have been noted by the waiter and checked before the meal came out. I’ve waitress for many years and yes mistakes happen but as far as a food that someone does not eat or Allergic to then maybe special precautions should be taken. Needless to say we were disappointed. Another note is that the bathrooms were disgusting. The seats were dirty with others lack of respect for others using the bathroom and there was toilet tissue all over the floors. Like I said it was busy but the lack of cleanliness in the bathroom...

Well it's been a while since I brought my family to Chili's. Kind of hard because my wife's ex didn't want the kids around people thinking they would be contacted with the virus. But now he sees the truth and well Chili's we went. The kids were very excited cause it's been a long time due.

We had to wait because it was a Saturday night but the wait was not long about 20 minutes. I ordered the happy hour beer special and my wife of course ordered the margarita special. As we started our second drink we were called to our table. The place was packed and the table they gave us was next to the kitchen entrance. I'm not to fond of sitting there but we had no choice and the kids kept us occupied.

Our server was very nice and of course if you know me I forgot her name but she did remember us from the past. She was so nice, very professional and very patient. Kids ordered the usual meal on the kids menu chicken quesadillas and mac n cheese. My wife ordered her usual grilled chicken with rice and me this time I got a bit crazy and ordered the shrimp tacos. My wife is not a seafood eater like me.

Let me tell you if you like shrimp this is the dish. Three shrimp tacos come out which they put on a soft taco and they are all stuffed with the works. I enjoyed every bite. My wife as well enjoyed everything. This time we had no doggy bags to take home except Mac n Cheese that my step daughter wanted to take home. I will admit Chili's is one of my favorite places to go with my wife alone as well with the kids. So my advice when you are not sure where you to go try to remember Chili's. There are many items on the menu and like me maybe you will try something new. But don't forget to make a wish when you take your first bite of something new. Good Luck. Enjoy and...

Dear Chili's, Since your method for pick-up ordering is to 'text us when the order is ready', please make sure that your system works, and your employees use it. I placed my order online around 7:15p for 8:15p pick-up. Your acknowledgement message stated that my order would be ready between 8:15p-8:20p, and that you'd text me when it's ready. I arrived in one of your pick-up parking spots at 8:10p, in case my order was early. I waited in my car, enjoying my full 5G cellphone service (not missing any text messages from anyone else), until 8:30p. At 8:30p, I entered the restaurant and asked if my order was ready. The staff went to the back and immediately brought out my order, already packaged and bagged. I commented that I didn't receive a text message, and they said "oh, it's automatic". As of my writing this review around 10p, I still haven't received the text saying that my order was ready, so I'd probably still be sitting in my car if I hadn't decided on going inside to check. So while I was sitting in my car wasting my time and gas, my order was actually ready, with my hot food cooling off, my cold food warming up, and the ice in my drinks melting. While the food tasted great (aside from the temperature), please do improve your notification system. There was another customer also waiting for an order at the same time, and it seemed like his order was also ready, without him being notified about it. Thank you...