Avoid this place like food poisoning!!!! Fire Island isn’t exactly known for having amazing food, but this restaurant is probably scraping the absolute bottom when it comes to quality, service, and attitude. We made the mistake of ignoring the bad reviews. Every single bad review we read was dead-on. We came in for dinner—a group of us—expecting a decent meal. Instead, we got attitude from the second we sat down. Our server acted like we were an inconvenience just for existing. No greeting, no warmth, just this constant vibe like we were ruining his night. We ordered multiple appetizers. We figured we will wait to order entrees until appetizers come. Our server messed up our order and had the audacity to argue with us about it, insisting that we ordered wrong. All of us knew exactly what we said, but he doubled down like we were losing our minds. When we pointed out the mistake, he didn’t apologize or fix it gracefully—he smirked and basically said, “Well, you already ate half, now you want the other thing?” Excuse me? We only started eating it because we assumed it was what we ordered—his screw-up, not ours. We had to flag down another server just passing by to figure out what the hell we were actually served, because ours was too busy ignoring us. Eventually he brings out right order, thanks for catching up. But the service never improved. No water refills, no check-ins, nothing. We kept flagging servers who weren’t even assigned to our table. That should tell you everything. Then comes the next slap in the face. We get the bill—and they charged us half for the wrong order. We ask for the manager. Thinking maybe someone will finally act like a professional. Nope. This so called general manager, I believe her name is Catherine, strolls over with the same condescending tone. Tells us she personally told them to charge half because “you ate half.” We explained the whole thing was a screw-up on their end. She didn’t care. No accountability, just gaslighting. She acted like we were trying to pull a fast one, when her staff can’t even get a basic order right. We brought up the bread issue too. Every other table had it. When we asked a different server (again—not ours), she said, “Bread should come automatically.” Then the manager turns around and says, “We don’t give bread unless you order an entrée.” What?? We ordered multiple appetizers and were literally discussing entrées while holding the menu. Her response? “Well, you should’ve told your server.” We did. She had no idea what was going on and then had the audacity to blame the girl who brought us the bread, saying “She probably was not a server, she doesn’t know the “policy.” Nice. Throwing your own team under the bus because your restaurant is a chaotic mess with zero communication. And then, the cherry on top—when we called out how badly this was handled, how rude our server was, how condescending the whole experience felt—she says: “Sorry you feel that way (!) You don’t have to come here again. There are plenty of restaurants around.” Wow. Great way to treat paying guests. We were in shock. We then asked to speak with the owner, thinking maybe someone higher up would care. Her response? “He’ll tell you the same thing.” We insisted on waiting, and she snapped back with, “Well, you’ll be waiting a long time.” When she finally returned, she said, “He’s too busy and won’t be coming.” Translation: they don’t give a damn about their customers—top to bottom.
Let’s be crystal clear: – Wrong order – Zero accountability – Server with an attitude – Manager in full denial – Had to rely on other staff just to survive the meal – Got charged for a mistake they made – Told not to come back
Trust me, we won’t.
If you enjoy being talked down to, gaslit over your own order, ignored all night, and then insulted by management—this place is for you. Otherwise, run. This restaurant is trash, and they treat...
Read moreSo I came here by myself to enjoy a nice dinner on their back patio by the water this past weekend and was kind of blown away by my experience. I was sat down right away but that was the end of the good things that happened when I was here. My servers name was Cat and from the beginning of meeting her she came off as rude and just not attentive. My server Cat also would just go stretches where she disappeared on me and when she would finally come around would walk past me like I was invisible when I tried to get her attention. One thing that happened when I ordered two alcoholic beverages a soup and an entree and noticed other servers giving their tables bread I had to ask another server was the bread complimentary and he said yes and without me even asking ran and got me bread super quick and I was appreciative of that and when I asked Cat, my server about it she just shrugged her shoulders and asked if I wanted anything else. When I finished eating and asked another server to find my server to get the check, I decided to tell Cat about my displeasures with the service. She then didn't offer a apology or anything and just proceeded to shrug her shoulders again and say "You win some you lose some". Which I was in shock to hear from a server because I never heard that before. It just came off as unprofessional and rude. I then proceeded to walk to the front and ask if I could make a complaint to someone and when I told the lady what Cat had said to me she then proceeded to say, "I know Cat on a personal level and she would never say that". Again in shock I was then made out to be a liar, it was overall just very unprofessional and kind of upsetting experience that left a terrible taste in my mouth. I hope an owner sees this and stresses the importance of professionalism, hospitality, and overall just kindness to my server because no one should have to deal with this kind...
Read moreAwful, I have never written a negative review of a restaurant but I’ve honestly never felt so mistreated by one. My girlfriend and I were looking forward to visiting this place for a while. We just got off a crowded ferry, and b lined to Maguire’s for a nice lunch on the water. The place looked nice, the menu looked good. The waitress brought us out to the deck and sat us about 20 feet from the water. The restaurant was not crowded at all. There was no line, and Quite a few tables opened. 1 in particular. Right on the water. I asked the hostess if we could move closer to the water, it’s not like we get a chance to enjoy such a nice view that often. The hostess was rude, and explained to us that the table was reserved for parties of 4-6 people. To be clear, there were numerous other tables open, there were also numerous tables against the railing with couples and there was 1 with a single woman sitting there. I was sitting, watching this open table being unused and just seething. I couldn’t believe we were sitting 20 feet from the water while an unused table was sitting there opened with nobody looking to come in. My girlfriend asked the waitress, she said that it was 4-6 people also. She said she would ask, and then she rolled her eyes as she walked away. Maybe we overreacted, but this ruined our day. Thank you for nothing. I’m sure that table is still open now and we went to Island Mermaid which...
Read more