The Foodie Shack Eaterie — Restaurant in Town of Islip

This review is from back when they were still associated with 'The Garage' brand. I assume they cut ties because of their low quality. Since they rebranded the review is gone, so I am reposting it in order to warn people.

I come here all the time--it's a quick drive from where I work and the food is pretty great. That said, I'm afraid the service is just absolutely horrible. It's usually very busy in there around rush hour--understandable, but the way they handle it is outrageous. On two separate occasions, I've asked for a panini, and they never get around to telling the 'guy on grill' (he's right there..) to make one. I'm waiting twenty minutes before I mention I'm waiting for my food, and they realize they haven't even started making it. All I got were a bunch of apologies, and a $5 gift card once. This latest time, I was ordering for myself and one other person(who gave me money), so i paid for their sandwich first, but had a soda in my hand. The lady at the register starts giving me attitude telling me I have to purchase it--or it stays there until I do. There's a whole fridge full of them, and plenty of people are holding drinks in their hands...so I decided not to get it, didn't appreciate the attitude. You don't treat a customer like that. The food is good here, but the staff is absolutely horrible. I would suggest going to a different deli in the area....

Absolutely the worst BLT I ever had, which is sad because it a simple sandwich. My husband ordered me a BLT with extra well bacon. The tomatoes were old and mushy, equivalent to tomato purée, and the bacon was not well done. It was sloppy and not edible. I did not know the name of the deli to call and complain as my husband picked up the sandwich for me. when he asked me the following day if I would like another sandwich from the deli I told him the sandwich was absolutely terrible and he then called to speak to the manager. Well the manager was just as terrible as the sandwich, we explained that the sandwich was not up to par. Her response was that they cut there tomato’s fresh every morning and decided to put me in hold for 2 minutes for what I’m not sure to return back saying we can credit you $3.50 where the sandwich was $8.50. My husband asked how did you come up with number, she said we can meet half way. Unprofessional, not apologetic, but not looking to correct the issue. And $3.50 is not half of 8.50. She took it personally because she said she made the sandwich. My husband said you can keep the 8.50 and we will write a review of your service and she hung up the phone on us. Zero quality of service just like their mushy tomatoes that supposedly are cut...

I initially gave Foodie Shack a 4-star review because of their clean environment, friendly staff, and decent food. However, my recent experience has completely changed my perspective. After placing an order through DoorDash, I discovered an extra charge for “2 eggs” added three hours after my initial purchase. This felt highly suspicious and unprofessional.

On top of that, they got my order wrong again, which has become a pattern with this place. While I understand mistakes happen, adding an unexplained charge afterward crosses a line. The fact that they’re able to use my payment information from DoorDash to charge me later without notice feels fraudulent and completely unacceptable.

At this point, besides their coffee, the food is just alright—not worth the hassle or mistrust. I’ve lowered my review to 2 stars, as this experience has left a bad taste. Businesses should prioritize transparency and accountability, and unfortunately, Foodie Shack...