Alteri's Restaurant — Restaurant in Town of Kirkland

WORST .., literally…. Worst service EVER. We didn’t even get a chance to sit down yet. The woman running the podium (Sherry) should not be dealing with people. Absolutely running around like a chicken with her head cut off. Rude to customers, even more rude to the poor woman behind the bar. Barking orders to everyone, barely calling out names to people who are waiting for tables, mumbled the name once, then mumbled a second time, and before the name was out of her mouth the second time, said “going twice…”, and then said, forget it & went on to the next people (group of 4). The bar area was busy, which is where people have to stand, so it’s difficult to hear.

We were told that a table would take about 20 minutes. We stood there for 50, (our choice), and watched obvious locals come in (they chatted up other folks there, as well as bartenders who seemed very friendly and sweet), and be seated ahead of us. We watched a couple come in. Stand there literally for seven minutes after chatting and be seated. Saw their name be put on the list in front of ours. I questioned, then was told they had a “reservation on the phone”. Suddenly. NO apologies or even updates, zero. They don’t care. It’s a revolving door, and if you’re lucky enough to get in when the door is spinning around, then good for you. It wasn’t even busy when we walked in and thought we were lucky. It turned into a madhouse about 10 minutes later. Our name was on the list in the third spot when we walked in. A group of three people ahead of us, and another pair. No one else. How that turned into us standing there for 50 minutes watching couple after couple be seated, I have no idea. Had nothing to do with reservations. As we turned around after waiting PATIENTLY that long, obviously upset, we got a sarcastic “have a nice day“. This is how they treat people who are obviously new to the area and not local. New faces. My jaw is literally still on the ground.

DON’T bother … i’m sure there are many other wonderful food establishments and restaurants who deserve - and will APPRECIATE - your business.

(PS; the other two groups were also...

Where to start... We came in with a party of 4. There was a gentleman and his wife ahead of us waiting for a table. We can clearly see in the back there were multiple empty tables. Just then a party of 5 walks in and they get seated before us and the gentleman that was ahead of us (the party of 5 was even confused by this and apologized to us). Ok, no big deal. I'm thinking there was a reason. 7 mins later we are still standing there when we can CLEARLY see multiple CLEAN empty tables. We finally get seated in the far back RH corner against the door to the "party room". We get about halfway through our meal and in comes a party. Adults and children running in and out swinging the door into my son's arm and into my chair OVER AND OVER again. This table is 3' from the door. Completely disruptive and not necessary as they knew they had a reserved room for that time and yet there were empty tables on the LH side of the room since we got there. Let's not forget to mention that it was apparent that the wait staff knew them personally. Also, I read other reviews I see multiple people complained about them being understaffed. It's true, they were. Because of this, the atmosphere is not very welcoming (unless you're friends with the people in the party room) because the staff are hustling around from table to table. I expressed my concerns to my server and I was offered an apology. Thanks, as if we weren't apologized enough to with the door hitting us by all the adults going in and out. I try to support local, but I find it hard when you have instances like this. We...

Disappointing Experience

Unfortunately, our experience was far below expectations. Even giving one star feels generous. Our server was noticeably unprofessional—abrupt with our group, walking away in the middle of our drink order, and loudly issuing commands to her coworkers.

Service was extremely slow; we waited about an hour for food that was not only overpriced but also of poor quality. Also, the wings are priced at $30 for 20 or $17 for 10. We ordered 20 wings with two different flavors (half and half), but were charged for two separate 10-piece orders. When we asked about the discrepancy, she responded rudely, stating that any split-flavor orders are charged as separate orders. While this policy may be in place, it’s not standard practice and should have been communicated when we ordered.

Additionally, although I’ve seen from other reviews that a children’s menu is available, none was provided for our young children (ages 2, 4, and 9), which was another disappointment.

Overall, we would not return and do not recommend this establishment based on the service, communication, and food quality we...