McDonald's — Restaurant in Town of Minoqua

This must be one of the worst McDs that I have ever frequented. My complaint is the accuracy of the order. I'm used to occasionally receiving an order that is not correct and for that part, that problem had evaporated once I started ordering on the McD's APP. However, the Minocqua Wisconsin location has elevated incompetency to an art form. Last week, I place a large order, a total of 7 burgers in all. All the burgers were ordered thru the app and I had elected for no ketchup. Each burger arrived in my bag with an individual sticker stating what was ordered and it's options. In this case, they all said no ketchup and of course each burger had ketchup on it. I can forgive that since it is an assembly line process but the additional error was what got to me. 5 of the 7 burgers were either a single or double quarter pounder with cheese and even the cardboard box each was in was labeled "with cheese" at the box factory, and all 5 were devoid cheese. Then the remaining 2 burgers in the order were triple cheeseburgers and again plenty of ketchup but no cheese. I used the friendly email from McDs corporate to comment on the problem and a day or so later I received an apologetic phone call from a store manager who said that the errors were not typical of her location. I agreed that it was a very busy day and the drive thru lines were quite long. She even offered to mail me a few coupons for my troubles. I thanked her and considered the issue closed.

Until, today. My emails from McDs had prompted me to start using some of my 30000+ points in my app; as 13000 would disappear at the end of July. So I placed another large order and used 6000 points to get a free single quarter pounder w/cheese and minus ketchup. I also ordered 2 double quarter pounders w/cheese and again no ketchup. I also ordered 2 triple cheese burgers no ketchup. A very nice young lady delivered the bag to me in the drive thru waiting area after the pickup windows location. I asked her if everything I ordered was in the multiple bags and she assured me it was. I mistakenly drove away. At this point, I was accustomed to ketchup on everything and that is what I received (I probably will have to learn to love ketchup at some point). What was a little more surprising was that while I got my free $6.49 single quarter pounder with cheese (for my 6000 points), the bag was now missing both triple cheeseburgers (not sure if the were ketchup laden). So while I got a free 6 buck burger I was missing about 10 bucks worth of burgers. If this kind of stuff is always just incompetence, for every time a bag was missing one or two items, another time, I would receive an extra one or two items. Since that never happens, I must conclude that laziness laced with a healthy dose of incompetence is what they're serving. If I didn't have another 29000 points accrued, I would simply avoid the Minocqua Wis McDonalds FOREVER. But, the points are the points (great marketing). In the future I'm never going to place a large order again and I'm going to insist on a full bag inventory by the person handing me the order or I will refuse to drive forward in their line. This new plan should get me the correct total number of burgers, but without a full unwrapping, I'll probably still get ketchup and at least half the time I won't receive any cheese on my...

It's McDonald's, I don't expect much. I know the food isn't going to be great, the atmosphere is going to be rushed, and the service isn't going to be perfect. That being said, having to wait 20 minutes for a chocolate milk is ridiculous. I went through the drive through between 11:30-11:40, ordered a cheeseburger meal and 2 kids meals. When I got to the second window, I got everything except the chocolate milk, which it seemed they needed to get more out of the back store room or whatever they have in the back. I was asked to go around front and park and they'd bring it out shortly. I believe I was forgotten about. I waited for 10 minutes before I tried calling, I said I was out front as requested and was wondering where the chocolate milk was. The line went silent and I watched the girl that answered the phone fix up a couple more orders and then pick the phone back up and the call then ended. After another 5-10 minutes I pulled back through the drive through asking where the hell my chocolate milk was as I'd been waiting out front as requested for 20 minutes. They told me to pull forward and I got it at the first window. It was noon by the time I left and both my kids had finished their kids meals by the time I got the chocolate milk. To say I'm irritated would be an understatement. I will absolutely never be pulling around to the front again, get me my food at the window because I'm not getting forgotten...

Ordered food here on our way out of town. Our order included 3 meals with fries. Guy gave us one bag and drinks and we waited but he said "that's everything". So we pulled forward, but by instinct, we checked and didn't receive any of the fries for our meals. Also ordered 2 McChickens, which I realized weren't even charged on the receipt. So, I walked back inside to get the fries. Informed the cashier about the McChickens and the young girl who took and repeated our order back to us, including the two McChickens, add cheese, denied that we ever ordered them. She literally got an attitude about it. So I'm told I'll have to order them separately. So I walk back out to get money. Meanwhile, my meal and my daughter's meal were getting cold as we tried to sort the mess out. Waited an additional 20 minutes for the fries and McChickens. The manager was super apologetic but didn't change the fact that I had to work double just to get food we initially ordered. The McChickens should have been free. It was not even a quarter busy as most McDonalds...