Dunkin' — Restaurant in Town of Montgomery

I have been to this DD probably more than any other DD over the years. Before Covid, I always went inside for my order. The drive through window line was normally long and sometimes blocked the parking area, and entrance/exit.. As such I found it much easier and quicker to use the in store option. I liked it better anyway since it allowed for the interaction with the employees rather than the much colder person at the window trying to get you out of the way for the next car. I found that the staff was mostly friendly and courteous. Mistakes did happen, but they normally corrected them quickly.But it was a pleasant experience to order inside. Then they went to drive through only. The normally long lines now made it hard to even get in and out of this DD. A lot of times cars blocked the road altogether. So I didn't stop in as much anymore. I found the experience to be more of a robotic assembly line approach . I think they might have opened the in store option again, but I'm not sure. I have now been programed to only drive though when the line allows. I guess too many times parking only to find the door locked and not getting coffee because of the drive through line has soured me a...

This place is highly Racist! The district manager Vivian Perez was very discriminatory against my daughter and me , there was a couple standing in front of us for over 20 mins, when 5 of their friends walked in and they allowed them to skip me due to being friends with the couple in front of me. I asked if they came together and all 5 customers started to speak at me at the same time and rather than advising them to exit or appropriately manage the line Vivian approached my daughter and I and told us she is refusing us service. Literally 5 white folks against an 11 year old and a mother. While I held my composure the couple in front of me continued to speak and I was being threatened to be removed by police. Vivian Perez is new to this location and does not have the proper etiquette to be a manager , rather than diffusing the situation she made it a race thing. I will be making more reports on...

Disrespectful and Bullies.

poor service Discrimination and disrespect I received from Employee Her Name is Maria. I Was on the drive through date 10/4/2024 at 9:32am I place my order and at the end She Said “ You Can Go Ahead Second Window Ma’am or Sir or Whatever you are” very disrespectful and rude, when Im at the window Maria ask again and “what are you a men or girl?” First of all is none of her concern what I am all she needs to do is charge me for my order and hand me the coffee and kept asking and mocking me I asked for the manager in charged and he didn’t care not one bit for what i was saying not even apologized and slammed the window laughing with her. I am at that location usually almost every day since is close to my job and is sad that im not gonna feel comfortable visiting this location anymore due to this Bullies. Is not ok that costumers are being...