Little Thai Kitchen — Restaurant in Town of New Castle

I enjoy good Thai food, but the service was so bad here, I didn't even get to try the food.

I went to this place around when they first opened, and the place was empty. I walked in the door at 2:55PM, and wanted to order a lunch special. The person at the counter was on the phone, so I had to wait. By the time she got off the phone, it was 3:01PM, and she said that I cannot order the lunch special because it ends at 3PM. I politely mentioned that I walked in before 3PM, and if she could let me order the lunch special. She said that the computer doesn't let her order the lunch special after 3PM (Really?). Also, they mention that they deliver on the website. However, when I inquired about delivery, they gave me some excuse which basically meant that they will deliver if you order a large enough order. If I was ordering 2 lunch specials, they wouldn't deliver!?! It's either you deliver(with or without minimum order), or don't deliver. Don't have the "We are Delivery" on your website if you don't. Considering that they just opened, I expected better service. They could have had a repeat customer, but instead, I will never give them my business. It's a shame because their other locations seem to have decent reviews. I ended up going next door to the deli, and was greeted with a smile, excellent service,...

This place was fine. Lots of bad reviews, but it's not bad. Just average and a bit overpriced for the dinner menu. Seems to be an expensive area in general, though. I eat a lot of Thai in the Philadelphia area and didn't find this to be as good as the best restaurants, but was a lot better than a lot of the more middle quality places I've been too.

Massaman curry with chicken: decent. Not too sweet or too spicy. More tangy than earthy. Good flavors. Duck Basil: this was my dish. Decent quality meat. Good for the lunch special price for sure. Good crisp on the skin and not too fatty or tough. The sauce was nice and the veggies were fresh. Pad Kee Mow with chicken: very good. The noodles had a great smokey flavor and texture. The Basil flavor stood out well

I dont know, I just feel bad that so many people reviewed this place as if it is awful. I've definitely had way worse. We all enjoyed our meal and were happy we stopped off the highway for it. The food came out super quick. The lady working was incredibly nice. We were kindly advised to flag our waitress down when we were ready to order and when we paid our check. I'm wondering if the complaints about bad service were from people who didn't feel comfortable getting the waitress's attention when...

I ordered my food through uber eats at 7 pm but it didn't arrive until 8:45. My order wasn't picked up by anyone but instead delivered by a store worker so I couldn't track my order. The estimated delivery time kept saying 7:45 even after 7:45 had passed. When I called the restaurant about my order, they just told me it was on the way. When I called again 30 minutes later, the woman seemed annoyed with me and just gave me the number of the driver, who didn't answer my calls but called back a few minutes later with no caller ID. What I will say though, is the food is really good. Definitely worth the wait. I ordered the chicken satay, drunken noodles, and...