Fusion @ Union — Restaurant in Town of Newburgh

this is an update original review attached below

As I mentioned in my last review below the pizzas at the beginning of the week are fantastic VS middle to end of the week. it did not disappoint. 

Our family in Newburgh that we visit every week belongs to a private covid charity group of about 30 or 40 people. They help out people who have been effected by covid, Monday morning they had their monthly meeting. apparently my review was circulated in the group that day. you may of had some new customers the last couple of days. as per my last review, hopefully you can fix these areas that need fixing and eliminate the problems or re-train or replace. i own multiple hair salons owning any business is tough, wish you well. hopefully ordering next Tuesday again, will be ordering take out on Saturday from the kitchen

Original review…. Its good great place BUT!! depends on Whichever day you go I'll explain, i currently live in nj i have family in Newburgh on center street less than a mile from pizza union. Were here every week on Tuesdays to visit the kids.

We love going to pizza union, unfortunately its hit or miss if you go at the end of the week the kitchen menu is better , if you go at the beginning of the week you get a better tasting pizza thats cooked properly. Since we mostly get pizza we now visit our family on Tuesdays, so this way when we visit we get the better pizza pie.

We went on a Friday three times, the in the jar salad perfect every time, garlic knot sliders a delight, Milanese not bad a little dry it's missing something but its good. Now if we get these items on a Monday not exactly the same the quality isn't there as it is on Friday. If you want good kitchen go end of the week, and hopefully you wont get that pushy bartender lady trying to upsell everything like a car salesman, you look at your bill and realized she forgot to mention all her suggestions cost a million dollars, ya I don't think so. tip hungry much?? We know people that stopped going because of her. To avoid that person sit away from the bar on the weekends

Now for the pizza which is the main reason we come here, do not I repeat do not go middle or end of week. Its totally different 180 degrees. Its weak quality soggy under cooked and burnt at the same time probably inexperienced workers. The sauce is like a thick paste that makes everything doughey and mush!! Just horrible its like a flavor you can find at any pizzeria boring and too sweet.

We go Tuesdays now instead its like a night and day difference, because its cooked perfectly and the flavor is sooooo much better, its a true new york pizza its something different but something familiar from your childhood. it just takes me back. What ever your doing Tuesdays do it the rest of the week pleaseeee!!!!, last Tuesdays pie tasted like the ones i had when i went to Venice italy just amazing,

now fridays pizza tasted like garbage there was just no heart put into it, the pie arrived at our table and it looked like it was dead thats the only way i can describe it. I think its bc they have different people working, you would think they would keep the same people in the kitchen and making the pizza. Or atleast teach them the same way

We're going again this Tuesday hopefully the same pizza man is there otherwise we're walking right out. So dinner items order them end of the week and pizza beginning of the week. From what my cousin tells me who lives there, were not the only ones who noticed this. I wonder how many people know and dont say anything, Sorry to the owner just trying to help and let them know. To everyone on here Enjoy it they have great service great people everyone is very nice but unfortunately we will only go on select days because of a complete difference in quality of food from different times in the week. You'll see Go and see...

Let me start by saying I have been a Customer since they have opened . We went for Dinner the other night and it was not a good experience at all . Started with waiting awhile for a waitress to come over just to get our drink order . I asked for an order of mozzarella sticks, and I asked for the bubble bread with a certain dip we like . The waitress claimed I could not get the bubble bread by itself. I would have to order the sharing plank and that they no longer had that garlic aïoli dip. We have always gotten a side of bubble bread with that dip and they just charge us. I didn’t say anything. I ordered the sharing plank so that I could get this bubble bread. When she brought out the mozzarella sticks, they were cold and the sharing plank the prosciutto was dry and salami was brown . I asked her to bring me a plate that I could put them on because obviously I was not going to eat them and maybe she could substitute with more olives and cheese not only did I not get the plate but I didn’t get any substitutions . The manager/owner came over , even though I didn’t ask for one and did bring the garlic aïoli sauce but unfortunately that too was cold. We never received refills and not once did she come over to just check on us to see if we needed anything or asked if we wanted dessert . just dropped the bill .The waitress had taken the sharing plank away when the pizza came and I was assuming she was wrapping it up . When she brought the box for the pizza I asked where the sharing plank leftovers were and she claimed “oh I threw them away“ . Unbelievable. I was not happy with that . She must have spoken with the manager/owner, because he took off ONLY HALF the price of the sharing plank. Mind you I had two pieces of cheese and one olive that was it because the pizza came out so quick (she obviously put everything in together instead of the appetizers first and then the meal) so I basically paid for that sharing plank and could bring nothing home .The right thing to do would’ve been to take the entire item off the bill. I noticed the staff is very young and most likely inexperienced and that could be one of its problems in itself. Not the first time I witnessed them incessantly talking instead of working . I don’t know what was going on with the kitchen staff because cold and old food is not acceptable. I won’t be returning...

We went for dinner a few nights ago. The food was very good but our waitress was horrible!!! She took our order after waiting quite a while and brought our food. When she took our order we told her we were celebrating a birthday. We also told her what we were ordering, but might order more depending how full we were. She never came back over after she brought our food. I finally waived her over and she just slams our check on the table and walks away. I couldn’t even get her attention to tell her we wanted to order coffee and dessert. When she came back over, she appeared annoyed. We asked for a dessert menu and she rattled off the desserts so fast, we only heard the first 2. Then someone at the table asked for Baileys Irish Cream. She walked away to go find out if the had it. She didn’t come back until at least 10 mins later. One person ordered coffee and another after dinner drink. She walked away AGAIN. Someone yelled they wanted coffee too. STILL never asked for our dessert order! Finally after bringing coffee and after dinner drinks we asked her to name the desserts again. We also asked for cream for the coffee because she had brought us milk. She walked away and said we only have milk. Meanwhile we asked another employee there if they had heavy cream they could add to milk and they did! We would have asked her except she walked away so rude and fast we couldn’t get a word in. I have not had a waitress so cold and rude in many years! We love going here, but SO, SO very disappointed in...