Broadway North Pizzeria Restaurant — Restaurant in Town of North Castle

I am writing this post to express my recent experience with Broadway North Pizza in town (393 Main St.) and how disappointed I was by the outcome. I feel that as an avid Broadway North pizza person others should know what recently happened to me and the lack of customer service nor any accountability that came with it.

I received an unacceptable delivery for my daughter's birthday party. I called immediately and spoke with Theresa (and of course sent pictures) who offered to send another pie or two over, but given that there is a time limit on the birthday and we needed to feed the kids and do the birthday cake, we decided to attempted to make due with what we had BUT I was told by her, she would work something out with me after she spoke with the owner "Mike".

After several calls exclusively with Theresa, she only offered one large pie credit. I ordered 4 EXTRA large pies. I was made to feel like this was my fault. I was very kind and offered to split the difference of the cost of the pies given we were able to use what we could to feed the kids, but one large pie credit just didn't feel right. I asked for credit for 2 large pies as I frequent Broadway. I explained that I am a loyal customer and see Thersea every Friday to pick up a pie for my family to enjoy and that there isn't anything else you can do? And she continued to be VERY defensive and explain that there was NO way the delivery driver nor the restaurant could have caused the pizzas to look the way they do. I wanted to speak with the manager/owner... she told me she would put me in contact with the owner. I never heard back and followed up several times...

We are a small town and how Broadway North handled this situation is not right for someone in the customer service industry. They took advantage of me during my daughter's birthday and instead of trying to make it right, they got defensive and pointed the finger at me.

Just...

ABSOLUTELY MIND BOGGLING STUFF GOES ON OVER AT BROADWAY NORTH IN ARMONK. NOW AS SOMEONE WHO 99.9 PERCENT OF THE TIME GOES AROUND DAILY BELIEVING THAT I AM INNOCENT, I CAN HONESTLY SAY THAT I’M GUILTY. I’M GUILTY FOR BEING SKEPTICAL ABOUT FLAVOR PROFILES. IT WAS A COLD NIGHT AND WE CAME FROM BERGEN COUNTY, IN THE DARK. MY FAMILY AND I WENT IN TO THE RESTAURANT AND I SAW SOMETHING THAT WAS PRETTY INTERESTING, SESAME SEEDS… I’m the type of person that likes to go on culinary safari’s, My Family And I all believe I was from Somewhere like Shanghai Or Beijing. Perhaps a province infamously known as The Wuhan. I will admit I do eat Grilled Teriyaki Chicken Sandwiches with American Cheese, but this was pizza. I ordered the pizza just as a curveball. You can get a simple cheese pizza at any other pizzeria, so why not put your taste buds at risk when given the chance. I WAS ACTUALLY QUITE NERVOUS. I TOOK ONE BITE AND 💥!!! ALL OF THE SKEPTICISM THAT I HAD WENT DOWN THE DRAIN. IT WAS SATISFYING AND MY MOUTH WASNT CONFUSED IN THE SLIGHTEST BIT. You want something unique go To Broadway...

Best pizza in Armonk. Too bad it just had a fire and is closed until repairs can be made. Hope it re-opens soon. Their other dishes are really good too. If you want something quick and good as far as Italian goes this is the place in Armonk. Prices aren't too bad either. It's a fast food place so don't expect a formal sit down. It's paper plates and plastic utensils but good.

Finally, it re-opened! Still has the best pizza in Armonk. Prices are going up just like all food and food stores. Food prices should be investigated as they are rising faster than other sectors. Even gasoline hasn't gone up but food had become astronomical!

Still the best pizza around!! Great thin crispy crust and great tasting toppings. Definitely...