Tazza Cafe - Armonk — Restaurant in Town of North Castle

I have never reviewed a place before so I hope the owner takes full notice of this review: I was here today, 11/26, during the town’s annual Frosty day where local businesses should welcome the opportunity to introduce themselves to new customers, and the staff was incredibly rude, the latte was maybe mediocre and the food couldn’t even muster that much. I am a huge proponent of small businesses (coming from a family that owned bakeries), and therefore it’s upsetting to have to write such a review. I can forgive a lot but never such rude service.

As an FYI, here are some highlights: in response to asking to wait for the digital menu to reload with the items, the counter person said “don’t you know what you want” when asked what are good options for kids, the response, after a sigh, was “I don’t know” when I told the cashier that the counter person has my entire order written down and may just be easier to use that list, she said “can you just tell me what you got“ (the counter person was standing near...

There’s no such thing as customer service amy more. Stopped in at exactly 8 minutes before closing to get a nice cup of hot chocolate to go on a cruddy rainy night. I got the stink eye from the 2 girls working like I was definitely not wanted - the nerve of me to come in so close to closing- she told me all they had was regular coffee since it was close to closing before I even told her my request. I’m sure that would have been a struggle to make a cup of hot chocolate before closing- that may have taken all of 3 minutes? Change your hours and lock the door if you don’t want to serve people. I’d give it zero stars if I could.--2nd visit to see if it was out of the ordinary- horrible- service and smoothie was awful. the guy making my "berry smoothie" ( it should be called milk with ice and 3 pieces of fruit) acted as if he'd rather be anywhere else , maybe he should be. Worst smoothie I ever had, tasted like milk with ice- no fruit flavor. Don't waste your money going here. I won't be fooled...

I went to Taza at 5:30 pm on Saturday March the 22 and the girl working the cash register was extremely rude. This isn’t the first time the cashier has been rude before but since this is the third time that I’ve experienced bad service I wanted to leave a review. I ordered a lavender chai and the iPad to pay it said vanilla chai so I asked once more if it could be lavender, and in a rude tone with a dirty look on her face, the cashier told me that she was going to make it lavender. I was unsure why she had this tone and apologized because I didn’t know what else to say and was shocked by the abrupt rudeness. She then asked if I wanted anything else and then turned away from me, leaving me waiting. I usually wouldn’t mind this because I understand that workers have multiple tasks but she was not even doing anything, she simply was just being rude on purpose at this point. Very unprofessional and the place has a terrible vibe to it because of...