Bagel Hut — Restaurant in Town of North Hempstead

As a longtime resident of Great Neck, and graduate of Great Neck North High School, I visited Bagel Hut many times. The following is not a review of their food, rather, an incident that involved their establishment.

I am compelled to post this regarding Bagel Hut’s delivery on Monday morning (June 29th, 2015) at North Shore University Hospital in Manhasset.

After rushing my wife to the hospital, I had arrived at the hospital with my wife in labor at 6:04am on Monday, June 29th, 2015. The same time their driver was delivering bagels. He had just gotten there before me, and he was using a hospital wheelchair to deliver the bagels. He was using the only wheelchair in sight. When I quickly told him that I needed it for my wife, who was in labor (she was later told, if we waited any longer, she would have had this kid at home), he told me to go inside and go get one. I tried to wrestle it from him, but he wouldn't give it up - obviously to him, his bagels were more important than the health of my wife and baby to come. I guess his delivery had to be brought in quickly - he didn't have any time to go get another wheelchair. I guess his bagels needed the hospital wheelchair - after all, that's what a wheelchair is for.

After a week of settling at home, I sent an e-mail to (Steve at) Bagel Hut. After three weeks of not receiving any response, I e-mailed him again demanding a response. He quickly replied stating that he was on vacation and he would respond to me after his vacation was over – that was 5 weeks ago. He obviously doesn’t care about what happened, and I am compelled to let everyone else know what happened, and how they view the public.

Remember, this could have happened to any of your mothers, sisters, aunts, cousins, etc.

I wanted to make sure that everyone knows about this because the driver’s behavior, the danger he put my family in, and my treatment afterward was/is disgusting.

Had Steve actually handled this situation and responded to me, as he said he would, perhaps I would feel differently. Instead, I know the true feelings of him and this establishment. I'm done waiting for him to reply - two months later.

I will never give them any more of my business. There are plenty of other bagel shops that treat their customers...

I bought 3 cream cheese bagels and 2 red velvet cupcakes and a black and white cookie cost me $23.54!!!! Now I don’t mind paying but if your ripping people off at-least ale sure the food is edible!!! the food was DISGUSTING the bagels were old and hard after I asked the employee are they fresh please be honest because my grandmother wouldn’t be able to eat it and on top of that the red velvet cupcakes were stale and had a weird taste spoke to the manager Roberto whom was very rude calling me a LIAR BUT yet AGREEING to the fact that my bagels WERE NOT FRESH and refused to refund or re make my order not even an APOLOGY ….. The real boss should speak to their manager on customer service … won’t ever step foot here again and will...

It’s very unfortunate that this bagel shop has the best employees but the owner is just very arrogant. I was on line and the employee asked me if I needed help so the owner approached me and said that his employee was busy helping his wife ( the owners wife) so I would have to go back on line. Thankfully Bagel Hut is not the only bagel shop in this town. I have been a loyal customer for years and through this pandemic I also like to help small businesses but it seems like the owner does not even care about his business nor his employees. I would also like to include how there is sanitizer and disinfecting products on the Uber app, it’s supposed to be for food. Not sure how legal that is. Please don’t even waste your time and money...