Dunkin' — Restaurant in Town of North Hempstead

I'm a regular Dunkin' customer who visits locations 1-2 times daily and have always enjoyed the brand. Unfortunately, I had a deeply concerning experience at this location that I feel compelled to share. While waiting for my mobile order, I witnessed two cockroaches walking across the counter near the food pickup area. When I alerted the staff, they dismissed it as "just a bug" and joked about having "two exterminators" before casually killing them and walking away without any cleaning or sanitation. Additionally, my order was incorrect. After I had already handled the food items (which were all placed together in one bag), they took the wrong items back and put them in the pickup area for other customers. When I mentioned that putting food back after a customer had touched it seemed unsanitary, my concern was ignored. Multiple health code violations in one visit, combined with staff who seem indifferent to food safety, make this location unsafe. As someone who loves Dunkin', this was shocking and unacceptable. I hope management takes immediate action to address these...

I rarely ever write reviews, but I truly hope the owner sees this and takes action. My partner, our pet, and I stopped here on the way back from a work trip. My partner wanted a coffee, and both of us urgently needed to use the restroom. The man at the counter immediately gave us a hard time, insisting we couldn’t use the bathroom and even lying by saying it was “broken.” Another, much kinder employee stepped in and, after some back-and-forth, the rude employee finally gave us the key.

But instead of leaving it at that, the rude employee then berated the nice worker for not snatching the key back from us while we were in the restroom, as if we were going to steal it. On top of that, when I politely asked for a pup cup for my cat—and even explained what it was—the kind employee tried to help, but the rude one cut him off and snapped, “Not doing that.”

This behavior was shockingly unprofessional, disrespectful, and downright nasty. I have never been treated this poorly at any establishment. To top it off, the coffee wasn’t even good. I will never return to...

Horrible place rude staff. Came in on a Sunday morning at 7 am and my husband parked in from of the store (just for me and my daughter to get out of the car since I’m 8 1/2 months pregnant )and one of the guys that works there in one second came out to yell at us that wasn’t a parking spot, we were so confused! My daughter came in to the store by herself bc I forgot my mask in the car since this guy was rushing us to move our car so I have to stay outside, as she was staying on line I called her up so I can use her mask and place the order myself, when I come in to the store I told the man behind my daughter that I just switched place w her but the cashier decided to yell at me in front on other 4 customer that I have to go back on line !!!! Like what is wrong with these people !!!! It’s Sunday at 7 am how about you say hi or good morning to your customer first !!!!! Worst experience ever !!!!!! Don’t go there if you don’t want to get yell for nothing first thing in the...