Old Westbury Diner — Restaurant in Town of North Hempstead

Placed an order with Old Westbury Diner for a turkey, bacon, and lettuce sandwich on gluten free bread. I clearly put in the comments section Gluten Free, Gluten Allergy, no tomato, no mayo ( to avoid cross contamination). When my order arrived I noticed that the sandwich bread looked different as I have ordered from here plenty of times. In addition they put tomato’s (another indicator that the person who made the order didn’t read the ticket). I called Old Westbury Diner and asked for a manager, he kept arguing with me that the sandwich was gluten free an that the bread was “whole wheat gluten free with grains”, I explained that I have never had this bread at the diner and it was always white in color. Instead of arguing with him I asked if he could bring me another sandwich with the white gluten free bread and take this sandwich back. He was very nasty and said no eat the sandwich it’s gluten free, I asked him “so your willing to loose a long time customer because you refuse to admit you sent me the wrong food?” He laughed and said “Yea bye ... click”. I would be very cautious to all those going to this diner to eat, the manager doesn’t care if you are given the wrong food and...

The servers were very nice and efficient. The people working here are not the problem. The atmosphere feels like a hospital cafeteria. Theres a pungent odor that overwhelms you as you enter. Don't worry though, the disgust you feel will soon be replaced with disappointment when your food comes. I had the cornbeef and hash. It's about 85% percent "hash" and 15% beef with way too much salt on it. It's served with a side of "home fries". I put it in quotes because they are not home fries by any definition. It's two potatoes that they smashed, threw on the flattop, and subsequently forgot about until its almost burned. To contrast your overly salty corn beef and trash the home fries are flavorless. I also had the "stuffed" banana french toast. By stuffed they mean a couple slices of banana between two soggy pieces of bread. No cinnamon, no powederd sugar, no kind of special sauce or cream, no love, just disappointment. More than anyone else I feel bad for the cooks that have to work here. It's clear to me that whoever owns this restaurant cares far more about profit margins than actually making edible food. I will not be returning and I urge anyone reading this to look elsewhere for...

Food was absolutely horrible. The Reuben was soggy and the beef was cut too thick to even be on a sandwich. Then it’s thrown on the plate. My girlfriend’s burger was a greasy mess. And both our fries were ice cold. It was almost like the waiter knew the food looked horrible. He was really nice and the only good thing about this place. When I went to pay they did not care at all after saying I won’t be coming back and that the food was terrible. Absolute waste of money. $14 for a sandwich? Just because you renovated doesn’t mean your customers need to pay for it. My girlfriend and I have been going there since we started dating 5 years ago. Since the renovation we have been back two times. The last time was so so. This time was the last time we will be there. So the place looks nicer but the food is terrible. Do not eat here, save your money and go somewhere else. Management clearly doesn’t care. I’m hoping they will see this, however, I doubt it and they probably still won’t care. How there is good reviews about this place is beyond me. Did these people stop in, look around and not eat the food? This place does not deserve any of the 5 star reviews (which are more than...