SoBol Mineola — Restaurant in Town of North Hempstead

Probably one of the worst experience in customer service I ever had. The young child had an attitude when I was deciding on what I wanted and when I finally picked the mixed berries flavor, I noticed she only blended it for literally 20 seconds. It came back grainy where I tasted mainly seed residue to the point where it was scratching my throat. I went over to the counter and asked her if she can blend it more and she asked me why, and I told her because it was grainy and it wasn’t blended properly. She then caught more attitude, rolling her eyes and told me that’s how they make their smoothies, which I know that’s a lie. I told her if this is how you made your smoothies then I want my money back. She finally said she will blend it more, and as I was proceeding to hand her my drink, she snatches it from me and went to the back. And I told her why are you snatching it as if I’m in the wrong and she proceeded to ignore me and Blended my drink. When I got it back, she transformed it into a juice By adding more apple juice, which I did not request. The drink was disgusting and I will never go there to get another smoothie. There are way better smoothie spots to choose from Long Island. I just stopped there Because I was passing by....

Dear SoBol, can you please explain why the public is being fooled to believe that the açaí is the actual berry being blended into the açaí bowl? It is not the berry but açaí puree. Now, if it was just the pure açaí puree then I would not be extremely upset with what I have been putting in my body for so long. You are fully aware that the açaí puree contains guarana, evaporated cane juice and citric acid in it. I have been feeding this caffeine loaded açaí to my baby niece also and therefore, I hope you invoke your heart in the answer you provide.

Please explain how you are going to remedy this situation immediately. I do not want my local Solbol to close down, I just want Solbol to truly use what is being advertised so that people in my neighborhood would at least have somewhere to go for real food. But if this is not taken care of immediately, I will not...

This morning (10/3 @ approx 8:20 am) the young lady working at the counter refused to take my order because I didn't want to give my name. I frequently purchase SolBol at least twice a week in multiple locations and the only thing I have to do is either scan my Barcode or give my phone number. When I told her it was not necessary to have my name to place my order, she refused to take my order. I asked for a manager who obviously was not there, and I asked for her name, and she responded that if I didn't have to give my name, she did not have to give me her name. What kind of customer service e is this???!!! What a way to treat the people that are keeping your business open!! I refuse to go to that location ever again, unless that person is removed!! She has no business dealing...