Dunkin' — Restaurant in Town of Oneonta

If I could give no stars I would. They were out of 3 of the donuts I asked for. I asked what donuts they do have in stock. The girl on the speaker then accused me of giving her and attitude and that I can leave if I need to. I explained that I am asking what donuts are in stock bc my 6 year old was in the car. She then accused me of cursing at her. Which I didn’t do bc my child was in the car. When I pulled up to the window a brunette with tattoos came to the window extremely rude. When I asked if I had spoken to her on the speaker she said “obviously not I clearly do not have a headset on” I explained I’d like to apologize to whomever I spoke with for the misunderstanding the brunette said “yea not happening she’s busy” I then asked what her problem was she refused to answer, refused to give me my total, once I paid she realized she didn’t charge me for my drink and then got angry when I asked for a receipt to show that she didn’t charge not charge me for my drink. When I asked for a manager she said no. When I asked why she said they have no one there managing. Then proceeded to slam the window in my face. So no stars for this dunkin. Rude inconsiderate staff, the place is filthy too. I called corporate and complained I will be emailing corporate as well with the copy of the receipt that shows her cashier code. I tried calling the number on the receipt but they just let it ring and ring. Disgusted at how rude...

I'm picking up a doordash and I just witnessed your employee be insanely rude to someone for absolutely no reason. Your employee was in a rush which was not that customer's fault and trying to get a picture of your donuts, when the woman proceeded to ask the person behind the counter for something and moved in the way of her photo... She said in a really irritated voice, "can you move?? You can ask your question from over there" in the nastiest tone. I apologized to the woman for her being so unnecessarily rude, because I felt so bad that she did this in front of all of her other employees and all the other employees acted like it was an okay way to act that way towards a customer. I'm glad I was just picking up a doordash, I would never come here.... Wait now I just witnessed your other employee in the camo be rude as hell to another different customer!!! This just happened as I was typing this. The customer said to her don't act like I didn't see you roll your eyes... To which you're employee responded "what are you going to do about it". What is going on with this location?!?! I don't understand how anyone in here can think it's okay to act that way. The original employee that was nasty to the woman about the picture is now laughing and joking how "we're all getting fired today." I really hope they are....

We went to this dunkin this morning, having had a high opinion of this particular establishment. However this time around all staff were either in their phone or ignoring customers to dance behind the counter to the music that was far too loud for an eatery. We also weren’t informed that the specialty doughnuts were an up charge. Instead of taking our acknowledgment of our mistake and attempted correction for what it was the (I assume) manager on duty came over and very rudely cut us off and told us we’d have to pay for those ones separately. Again, not an issue but there was no indicators on the products on the ‘specialty shelf’. The associate boxing our donuts also ignored us the use his phone, only asking what product we wanted after staring at the displays for an extended period of time. When we pointed out that the specialty shelf was not labeled, we were told “everyone knows”. Clearly not. We have no doubt that other people have been confused about the pricing of the specialty shelf, and not a single worker there treated the situation like an adult. None of the typical clarification questions were presented to us as customers and every single employee treated us as if we were an inconvenience for having...